Customer Relationship Analyst - Huntington Distribution Finance (HDF)
: Job Details :

DescriptionSummary:The Customer Relationship Analyst role builds strong relationships with dealers, distributors and/or manufacturers by providing outstanding customer service and support. This Red Iron Acceptance position resides within the partnership/joint venture between Huntington DistributionFinance (HDF) and The Toro Company. Primary activities include managing risk, ensuring dealer's compliance with program and repayment terms, customer service and support, ongoing maintenance to existing dealers. The role serves as an excellent opportunity to build a career in either Portfolio Management, Credit, or Sales functions within the dynamic inventory finance industry.Duties & Responsibilities:Maintains the credit needs of the dealer, which include identifying, recommending, submitting, and processing credit line increases as well as managing order and dealer requests.Functions as the main point of contact for the dealer including fielding dealer inquiries, processing exception reviews, following up on financial statements and credit file conditions, and preparing dealer communications as needed.Works with the processing team in Finance to ensure that the dealer's funds are applied correctly, balances are cleared timely, and that credit memos from third parties are applied accurately and promptly.Leverages the proprietary account management system and dynamic analytical tools to identify stressed accounts and escalate to management attention with recommendations.Communicates the dealer's needs, issues and concerns to the appropriate manufacturer contacts, Sales, Finance, Credit, and Compliance teams as appropriate.Supports boarding processes for new dealer applications when required. Remains the primary contact for the dealer and follows through the entire process until the account is activated.May engage in process improvement projects and customer travel at the discretion of Portfolio Manager.Basic Qualifications:Bachelor's degree or equivalent education and/or experience1-2 years' experience in customer service, collections or credit.Preferred Qualifications:Degree in accounting, finance, business, or economics1 year experience in Banking, Equipment / Specialty Finance, or Inventory Finance industry in a customer advisory capacity strongly preferredDemonstrated ability to learn and adapt to new systems, analytical tools, and processesSelf-motivated, self-aware, and self-regulatedAbility to effectively participate in occasional cross functional project teams.Strong verbal and written communication skillsExcellent customer service: empathy concerning the dealers' needs and concerns; and ability to confidently discuss account performance with customersAbility to analyze qualitative and quantitative data and draw conclusionsA critical thinker with the ability to prioritizeStrong attention to detail and inquisitive mindsetExempt Status: (Yes = not eligible for overtime pay) (No = eligible for overtime pay)Workplace Type: HybridHuntington is an equal opportunity and affirmative action employer and is committed to providing equal employment opportunities for all regardless of race, color, religion, sex, national origin, age, disability, sexual orientation, veteran status, gender identity and expression, genetic information, or any other basis protected by local, state, or federal law.Tobacco-Free Hiring Practice: Visit Huntington's Career Web Site for more details.Agency Statement: Huntington does not accept solicitation from Third Party Recruiters for any position.This employer will not sponsor applicants for the following work visas: F-1 student, H-1B worker, O-1 worker, TN worker, E-3 worker. Applicants must be currently authorized to work in the United States on a full-time basis.#J-18808-Ljbffr