Company Overview: As a fast-growing company, Stanford Advanced Materials is looking for a self-driven and ambitious Customer Relations Specialist to join our team. The Customer Relationship Specialist should have a strong background in retail to join our team and help us build and maintain strong relationships with our valued clients. The ideal candidate will possess excellent administrative skills, a detail-oriented mindset, and experience in handling various customer relations tasks.Key ResponsibilitiesCustomer Interaction/Relation:
- Engage with customers through various channels, including phone, email, and ERP systems
- Build and maintain relationships with customers, addressing any issues that arise
Sales and Upselling:
- Proactively recommend additional products to customers, focusing on upselling
Quotation Management:
- Regularly create and manage quotes, ensuring accuracy and timeliness
Email and Communication Management:
- Scan emails and respond daily, including customer inquiries and coordination with the China team
Accounts Receivable:
- Manage payment collections from customers
Shipping and Receiving:
- Coordinate shipping logistics and provide updates to customers
Outbound Calls:
- Conduct proactive calls to high-value customers
Sales Support:
- Assist in closing sales and providing necessary information to customers
Inventory Management:
- Ensure the availability of products for order fulfillment
Safety Protocols:
- Oversee safety equipment for shipping staff
RequirementsQualification and Skills:
- 2-3 years of experience in account management, sales, or as a sales engineer
- Previous retail sales experience required
- Excellent verbal and written communication skills
- Critical thinking skills and professionalism in issue resolution
- Independent work capability and effective collaboration across departments
- Proficiency in Microsoft Office and Google Suite
- Fluency in multiple languages is advantageous
Working Conditions:
- Prolonged periods of sitting, standing, working at a computer, and on the phone
- Travel may be required
BenefitsCompensation: $22/hr to $26/hr #J-18808-Ljbffr