Customer Remediation Consultant
: Job Details :

Title - Customer Remediation ConsultantDuration - 6 monthsLocation - Charlotte, NC/West Des Moines, IAAbout this role:Seeking a Lead Business Execution Consultant within the Customer Impact Assessment and Resolution Strategies (CIARS) team, a function of Enterprise Complaints and Remediations (ECR). ECR is an organization that develops and implements consistent standards for remediating customer issues across the Wells Fargo enterprise. The organization enables more effective and coordinated monitoring, reporting, and stakeholder communications. Enhancing our practices and outcomes for customers is critical part of building a better Wells Fargo.In this role, you will: Partner with cross functional teams to strategize, plan, and execute a variety of programs, services, and initiatives Drive accountability for assigned initiatives, limit risk exposure, and create efficiencies as appropriate Review strategic approaches and effectiveness of support function and business performance Perform assessments through fact finding and data requiring creative approaches to solving complex issues, and develop appropriate solutions or recommendations Make decisions in highly complex and multifaceted situations requiring solid understanding of business group's functional area or products, facilitate decision making and issue resolution, and support implementation of developed solutions and plans Collaborate and consult with members of the Business Execution team and team leaders to drive strategic initiatives Influence, guide, and lead less experienced Strategy and Execution staff within the groupRequired Qualifications: 5+ years of Business Execution, Implementation, or Strategic Planning experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, educationDesired Qualifications: Issue Management Experience Customer Remediations Experience Experience working with the Shared Risk Platform (SHRP), Veritas (Issue Management), and Integrated Remediation Management Tool (IRMT) Line of Business experience, Consumer, Small & Business Banking, Commercial Banking, Wealth Investment Management, Corporate & Investment Banking, Global Treasury Management Strong analytical skills with high attention to detail and accuracy Ability to articulate complex concepts in a clear manner Highly refined and professional verbal and written communications Outstanding problem solving and analytical skills with ability to turn findings into strategic imperatives Superior project management skills including the ability to handle multiple projects concurrently Ability to synthesize complex analytical findings into executive level communications Ability to work effectively in a team environment and across all organizational levels, where flexibility, collaboration, and adaptability are important Ability to assess current processes/procedures and make recommendations for efficiency Advanced Microsoft Office (Word, Excel, Outlook and PowerPoint) skills Ability to partner with Issue Management Liaisons with an emphasis on proactive monitoring and governance in accordance with the issue management policy and procedures. Ability to operate in a complex, heavily matrixed corporate environment. Sense of urgency and personal accountability Knowledge of the financial services industry, products, and regulatory environment. Excellent organizational and time management skills Ability to identify root-cause issues/improvement opportunities, and design approaches/programs/products to improve overall quality assuranceJob Expectations: Currently it is a Hybrid work schedule-3 days in office and 2 home Potential to work extended hours if needed if business requiresComments for Suppliers (Use this area to provide any additional comments to all suppliers. For example, any specific skills to prioritize when looking for profiles.: PART OF PILOT PROGRAMTitle: Business Execution Consultant 4/Customer Remediations Intake# of Positions: 1Line of Business: COO CIARS *PILOT/VMO*Manager: Jeanette RobertsonLocation: West Des Moines, IA (800 S Jordan Creek Pkwy)Charlotte, NCTempe, AZAdditional Notes: Backfill Contract - 12 months, possibility to convert, not presently planned to extend RTO schedule - 3 days in office MANDATORYInterview process: 45 minute virtual interview with RTMVirtual panel for finalistsSupplier Expectations: All resumes must be submitted in beeline or will not be reviewed No soliciting of resumes, nor communication should occur with the Reports to Manager while position is live