Location: Clinton,MO, USA
Location:
Customer Representative in Clinton, MO at Compass Health Network **Location:**
**Experience:**
Not Specified **Job Description**
**Compensation**: $15.00 hourly
Friendly voices needed! The Customer Representative responsibilities will include, but are not limited to, using a headset, answering and transferring calls in central queue utilizing the CMT interactive client phone process, which includes properly maintaining your status and logging in to your phone, along with other busy work such as prepping documents for scanning, data entry, incoming and outgoing mail. Schedule for this position is 9:30 am - 6 pm Monday-Friday.
**ESSENTIAL FUNCTIONS JOB SPECIFIC**
Greet callers with appropriate greeting
Ask appropriate questions to Identify who caller needs to speak with or what caller needs accomplished
Provide appropriate summary to the caller of what Customer Representative is doing
Transfer call utilizing the appropriate process for situation i.e. direct transfer to queue, individual transfer or transfer utilizing a consult/warm hand off process
Process and route calls from the Crisis Hotline appropriately
Complete other duties as assigned as listed above in-between calls.
Other duties as assigned
**ESSENTIAL FUNCTIONS/CORE COMPETENCIES COMPANY WIDE**
Regularly attends work except for approved absences
Attends all training as required
Maintain professional, champion behavior
Provides quality customer service
Provides services with a commitment to service excellence
Works in a way that exhibits a commitment to personal excellence
Team oriented and values diversity
**DESIRED DEMONSTRATED KEY COMPETENCIES**
Change Readiness
Conflict Resolution
Communication Oral
Communication Written
Flexible Thinking
Problem Solving
Teamwork
**Job Requirements**
**EDUCATION**
High School/GED required
**WORK EXPERIENCE**
Clerical experience required
**Compass Health is an Equal Opportunity/Affirmative Action Employer and an E-Verify participant.**