Location: Addison,TX, USA
FourStars Finance was established in 2010 and is an affiliate of D&M Auto Leasing. The company partners with banks, credit unions, and captive funding sources to provide financing options and serve the needs of leasing companies and franchised dealerships. The business model and infrastructure were built based on over 30 years of experience in the leasing market, creating a highly efficient and robust work environment. FourStars Finance currently manages over 1 Billion dollars in leases. Privately-held D&M Holdings is the parent company of D&M Auto Leasing, Four Stars Finance, Dallas Lease Returns, and Apple Leasing. Business Address: Four Stars Finance 16479 Dallas Pkwy, Suite 720 Addison, TX 75001 We are seeking a Customer Retention Specialist to provide exemplary customer service for our clients and lenders. RESPONSIBILITIES: Aptitude for discretion given sensitive and confidential information Answer phones and respond to incoming email requests File and process insurance claims Provide accurate payoffs to dealers upon request by communicating with lenders Process daily Welcome Letters for new lessees Assist with insurance tracking Scan and index all lease correspondence Process returned mail and address changes Audit funding documents for accuracy Assist with personal property questions and documents Assist with special projects QUALIFICATIONS Education High School Diploma or Equivalent required Associates or Bachelor Degree preferred Experience High sense of urgency and ability to work at a fast pace Leadership traits and/or supervisory experience Excellent customer service and organizational skills Self-motivated, goal-oriented and enthusiastic presence in a team environment Ability to manage repetitive tasks day to day to stay ahead Ability to use creative thinking and resolve one-off scenarios Proficient computer skills (Microsoft Office Suite - Word, Excel) Professional appearance with reliable work ethic Being bilingual is a plus! Benefits Fast paced work environment Medical and dental coverage available after orientation period Paid vacation 401k All potential employees must have a valid driver's license and pass pre-employment testing to include a background check and drug screen. #LI-Onsite We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.