Customer Retention Specialist
: Job Details :

Summary of Responsibilities:* Utilize professionalism, communication skills and acquired product knowledge to provide a high-quality experience to sell (new customers), handle difficult customers (retain customers) and assist with customer needs.* Take inbound cancellation calls, difficult customer calls and general coverage questions using a professional sales approach that displays strong sales skills, product knowledge and technical expertise.* Capture customer needs and information for data entry into the computer system and handle system transactions in a timely, professional, and accurate manner.* Handle customer and/or client inquiries regarding account status and provide follow-up, if necessary.* Process customer requests such as cancellations, enrollment renewals and any inquiries that a customer might have.* Provide customers with available options and additional coverage according to state/warranty requirements.* Perform special projects and/or other duties as assigned.Education/Qualifications:* High School diploma, GED or equivalent.* Minimum 2 years' experience in a high-volume customer sales* Ability to perform in a fast-paced environment with minimal direct supervision.* Able to handle a large volume of phone calls and have strong sales/retention and customer service knowledge.* Excellent customer service and organizational skills.* Good systems and PC skills and proficiency.* Excellent verbal and written communication skills.* Possess problem solving skills and be highly self-motivated.* Must be detail oriented and have the ability to follow through on assignments.Preferred Skills/Experience:* Previous work experience in the insurance and home warranty industry is a plus.* Bilingual in Spanish/English is a plus and a preferred skill that will be paid at a premium.* Multiple years of experience in a high-volume sales/retention service environment is a plus.* Experience with both B2B and B2C sales/retention and service experience preferred.