DescriptionCustomer Safety and Service RepresentativeNon-Exempt/Part Time Reports To: Store Manager, Assistant Store Manager Collaborates With: Store Managers,Senior CSRs, CSR Trainers It is the policy of The Verdes Foundation to provide equal employment (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity, and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, The Verdes Foundation, will provide reasonable accommodations for qualified individuals with disabilities. Job Summary: We are seeking a professional and personable Customer Safety and Service Representative to ensure the safety and security of our dispensary operations. The ideal candidate will be the first point of contact for customers and will be responsible for: maintaining store compliance with safety and security protocols, checking IDs, greeting guests, and turning away individuals who do not meet entrance requirements. This role requires strong communication skills, situational awareness, and the ability to remain calm under pressure. The Customer Safety and Service Representative will also identify and report any suspicious or illegal activities to management and local authorities. Responsibilities/Essential Functions:
- Maintain store compliance with DSP.QP.001 - Dispensary Level Safety SOP and all other safety and security protocols with all individuals internal and external.
- Greet and welcome customers upon arrival, maintaining a friendly yet professional demeanor.
- Verify age and identification of all customers, ensuring legal compliance.
- Turn away customers who do not meet entrance criteria or display suspicious behavior.
- Monitor customer behavior and be alert to any signs of safety hazards or potential conflicts.
- Handle difficult situations with tact and professionalism while enforcing dispensary policies.
- Notify management and local law enforcement of any suspicious activities, illegal behavior, or threats to safety.
- Ensure the entrance area is safe, clean, and welcoming for customers.
- Assist in maintaining a calm and orderly environment within the dispensary.
- Identify and assess clients' needs to make proper product recommendations
- Remain in line with our family friendly policy, provide only valid and reliable information, resonate professionalism, and provide client support
- Stay up to date with product knowledge, NM Cannabis Patient Laws, and medicinal information updates to pass the information to clients
- Maintain proper inventory stock on the sales floor and backstock, as needed
- Responsible for the accuracy of sales transactions, client records, inventory control and cash drawer counts
- Regular/reliable attendance is required
- Keeping best interest of the company and co-workers in forefront of mind
- Other duties as assigned
Computer/Technical Responsibilities:
- LeafLogix and BioTrack for sales transactions, patient records/lookup information, returns/exchanges
- Internet to access sharepoint.com to make daily menus, Dutchie to access online orders
- Other websites to lookup information about cannabis or the NMMCP program.
Qualifications and Educational Requirements:
- High school diploma or equivalent required.
- Experience in cash handling and inventory management
- Ability to multi-task and quickly prioritize tasks
- Previous experience in security, customer service, or similar roles preferred.
- Must be at least 21 years of age and eligible to work in the cannabis industry.
- Strong communication and interpersonal skills.
- Ability to remain calm, professional, and assertive in high-pressure situations.
- Knowledge of cannabis-related laws and regulations is a plus.
- Must have the physical ability to stand for long periods and handle potentially confrontational situations.
- Background check required.
Additional Requirements:
- Experience in inventory management and controls
- Exceptional internal and external customer service and employee relations skills
- Must be dependable, reliable, and motivated
- Organization, time management, data entry and math skills
Physical and Emotional Requirements:
- Must be able to stand for long periods of time, 8 - 10 hours multiple days in a row
- Must be able to lift at least 50 lbs.
- Ability to work in a confined area.
- Must be able to bend/stoop/climb/reach
- Must be able to present complex information to groups of people
- Must be able to be physically present in the dispensary locations and administrative office
- Ability to handle high stress situations, ambiguity and changing priorities
- Must be able to tolerate a reasonable amount of work stress
Compensation/Hours: Compensation DOE, Required Mon - Sun, some Holidays, shifts between 8:00am & 8:00pm
- $500 Professional Development Reimbursement
- PTO
- Employee Assistance Program: 100% employer paid premium
- 401K (automatic enrollment at 3%)
- 25% Employee Discount
- Loyalty Program - 3% cash back to be used towards any Verdes purchase