Customer Sales/Service Representative
: Job Details :

OmniTel Communications |OmniTel Communications| Nora Springs, IA |Nora Springs, IA| Full-time |Full-time| $13 - $16 an hour |$13 - $16 an hour| Basic Job Function: Responsibilities include inside and outbound selling and implementation of appropriate sales, customer service, prospecting, and customer retention practices. Also included are daily retail and business operation procedures. Principal Duties and Responsibilities: Maintain a broad knowledge of communication products and technology Utilize systems to ensure completeness and ease of use Demonstrate proficiency in all sales products and services and be proactive in attracting new customers-make recommendations to exceed the customer's expectation. Assist with questions, complaints, and concerns that customers may have and resolutions for a positive outcome and experience Communicate effectively with all vendors, co-workers, customers, and visitors Perform daily and monthly audits of internal accounts and maintains organized filing systems Handle cash, process transactions, sort mail and organize payments for proper billing procedures Travel to local bank and post office for daily deposits and mailings as needed. Create, process & route service orders and trouble tickets; maintain accurate data bases for various product & services across multiple lines. Provide customer courtesy follow-ups calls or via email notification if appropriate Appropriately handle and maintain customer proprietary information in accordance to company policy Monitor and respond to customers who contact OmniTel via email for sales, service or questions. Handle LNP ports to and from other telecommunication providers Manage or track inventory per company specifications. Monitor service outages & report according to policy. Outbound sales and service calling, lead generation, and solution selling. Track and attain monthly sales/service expectations of goals. Project ownership, research and development of technology solutions for end users Assist in resolving any retail or service operation discrepancies in a timely manner. Attend & participate in regularly scheduled service, sales and/or training meetings. Be able to work flexible shifts and be responsible for covering all retail/office service shifts Assist in maintaining a well-kept, attractive sales, service, and retail space. Job Type: Full-time Pay: $13.00 - $16.00 per hour Benefits: 401(k) Dental insurance Health insurance Paid time off Vision insurance Experience level: No experience needed Shift: 8 hour shift Day shift No nights Weekly day range: Monday to Friday Work setting: In-person Ability to commute/relocate: Nora Springs, IA 50458: Reliably commute or planning to relocate before starting work (Required) Education: High school or equivalent (Preferred) Experience: sales: 1 year (Preferred) License/Certification: Driver's License (Preferred) Work Location: In person.