Location: Solon,OH, USA
Customer Account/Sales Support Opportunity:
+ Hybrid schedule after training
+ Mon-Fri 8am-5pm
+ long-term job opportunity
Job Description
You will serve as the customer service representative responsible for supporting the two mid-west salespeople and their customers. Your duties include:
Interacting with customers via telephone, email, online chat, or in person to provide support and information on products or services.
Collecting and entering orders for products.
Fielding customer questions and complaints; forwarding issues beyond your knowledge to the assigned specialist or other appropriate staff.
Ensuring that appropriate actions are taken to resolve customers problems and concerns.
Maintaining customer accounts.
Providing timely communications to all internal departments and external customers.
Managing and providing solutions to customer inquiries.
Initiating and facilitating the customer complaint process.
Processing returns and issuing credit in a timely manner.
Collaborating with sales and purchasing to verify requirements are met.
Managing order backlog to avoid stockouts.
Tracking and managing customer forecasts.
Updating the system with all relevant information collected during customer service activities, including new addresses, phone numbers, emails, and new customers.
Hard Skills
+ Order processing
+ Customer service
+ Complaint resolution
+ Account management
+ Data entry
Work Environment
The first 60-90 days (or longer) will be in the office until you are trained and able to work independently. After that, the position will be 3 days in the office and 2 days remote.
About Aston Carter:
Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing double diamond winner for both client and talent service.
Diversity, Equity & Inclusion
At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:
+ Hiring diverse talent
+ Maintaining an inclusive environment through persistent self-reflection
+ Building a culture of care, engagement, and recognition with clear outcomes
+ Ensuring growth opportunities for our people
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email ...@astoncarter.com ( ...@astoncarter.com) for other accommodation options.