Customer Service 1
: Job Details :

** Customer Service 1**

**Job Category****:** Stations-Northeast **Requisition Number****:** CUSTO03952 Showing 1 location **Job Details**

**Description**

**Pilot Freight Services** is seeking a full time **Customer Service 1** for our **Elizabeth, NJ location.**

**Responsibilities:**

* Frequent and accurate communication to customer, cartage agents, and other station and company personnel.

* Track & trace shipments progress and resolve any problems

* Coordinate recovery and delivery schedules with various cartage agents and reliably relay information to all parties concerned in a timely manner

* Schedule all home deliveries or home pickups via phone or email

* Update customer sheets

* Perform other duties assigned by lead, supervisor or management

**Qualifications:**

* Must have some Customer Service background

* Must be detail-oriented

* Must have excellent computer and communication skills

* Must have the ability to multi-task in a high-paced environment

**Qualifications**

**Skills**

**Required**

**Customer service experience** *Intermediate* **Proficiency in written & verbal communication** *Advanced* **Behaviors**

**Required**

**Detail Oriented****:** Capable of carrying out a given task with all details necessary to get the task done well

**Preferred**

**Team Player****:** Works well as a member of a group

**:**

**Motivations**

**:**

**Education**

**Experience**

**Licenses & Certifications**

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)