Customer Service 2
: Job Details :

** Customer Service 2**

**Job Category****:** Stations-Central **Requisition Number****:** CUSTO004563 Showing 1 location **Job Details**

**Description**

**Pilot Freight Services seeks a full time Customer Service 2 agent for our Indianapolis IN location.**

**JOB SUMMARY:**

The Customer Service 2 is responsible for answering incoming calls and providing excellent customer service. They monitor and respond to customer inquiries. They track, trace, enter, and update shipments.

**Experience:**

* 1-2 years performing telephone based customer service with above average problem solving

* Experience within a service environment a plus (retail, food service, call center).

**Required Qualifications:**

* Intermediate level of Microsoft Office Suite.

* Experience in and proven success in negotiating for win-win results.

* Demonstrated ability to handle multiple tasks and duties.

* Excellent communication and organization skills.

* Demonstrated professionalism.

* Demonstrated ability to think outside of the box and problem solve.

* On call weekend rotation

* Creative thinker - interest in finding better ways to operate; utilizes imagination and out of the box approach to finding solutions and put them into action.

**Qualifications**

**Skills**

**Required**

**Proficiency in written & verbal communication** *Intermediate* **Preferred**

**EXCEL INTERMEDIATE** *Intermediate* **Behaviors**

**Preferred**

**Team Player****:** Works well as a member of a group

**Enthusiastic****:** Shows intense and eager enjoyment and interest

**Detail Oriented****:** Capable of carrying out a given task with all details necessary to get the task done well

**:**

**Motivations**

**Preferred**

**Self-Starter****:** Inspired to perform without outside help

**Flexibility****:** Inspired to perform well when granted the ability to set your own schedule and goals

**Ability to Make an Impact****:** Inspired to perform well by the ability to contribute to the success of a project or the organization

**:**

**Education**

**Experience**

**Licenses & Certifications**

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)