FW Logistics is an experienced logistic service provider that is big enough to handle supply chain logistics needs while still being small enough to give specialized service. We are seeking a dynamic individual to join our team as a Customer Service Account Specialist.Essential Duties/Responsibilities:
- Represent FW Logistics in a courteous and professional manner at all times.
- Proactive communications with customers regarding the services delivered by the Company.
- Communicate professionally, effectively, and promptly with customers to provide information and support regarding the day-to-day operations and customer inquiries and/or concerns.
- Maintain the data integrity of account information stored in the Company Warehouse Management Systems (WMS).
- Ensure accurate order entry and release of same information to staff as needed.
- Maintain records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
- Prompt follow up to ensure that appropriate changes are made to resolve customer issues.
- Contact customers to respond to inquiries or to notify them of their order status or any adjustments.
- Verify the accuracy and completeness of information that appears questionable.
- Other duties as assigned
Requirements
- Accountable - demonstrating individual accountability which results in collective success. This means never adopting a That's not my job! attitude. Willing to do what needs to be done.
- Adaptable - able to demonstrate flexibility and agility to ensure customer and client needs are met.
- Results Driven - passion to create positive results that maximize sustainable profitability for our future success.
- Compassionate - able to base your work on the customer by continuously improving processes to eliminate errors, create value, provide better service, and enhance quality.
- Intermediate Microsoft Outlook, Word, and Excel skills.
- Ability to write reports, business correspondence and read/interpret documents.
- Ability to effectively present information and respond to questions from groups of managers, customers, and co-workers.
- Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
- Ability to communicate verbally and written effectively
Education and Experience: Minimum: High School diploma or equivalent and 2 years in a customer service account management role Physical Requirements:
- Use a computer, telephone, and other office equipment.
- Sit for extended periods of time, up to 8 hours a day if required.
- May require walking primarily on a level surface for periodic periods throughout the day.
- May include lifting up to 25 pounds on occasion.
Primary environment: Shared office area with ambient room temperatures, lighting and traditional office equipment found in a typical office environment. The performance of this position requires exposure to warehouse areas where, at certain times, temperatures fluctuate based on external weather conditions. Salary Description $18.00