Thank you for your interest in Korry Electronics ! Our company culture is focused around ownership, transparency, process improvement and trust & respect. We are looking for talented people (like you!) to lead our business to the next level while giving you the opportunity to develop your own career. We have been at the forefront of the aviation industry since the beginning, creating the first lighted cockpit controls for the military and commercial aircraft industry. The Korry product team continues this tradition as it develops the crew station of the future, providing state-of-the-art switches, cockpit controls, high-performance displays, and night-vision filters. We are passionate about what we do. For more information, please visit www.korry.com . Join the Korry team and find out why this is such a great place to spend your career! What you will do As a customer service administrator, you interface directly with our customers. This position plays a pivotal role in helping support excellent customer service, customer retention and new customer acquisition. You will be the main point of contact covering inbound and outbound service-related calls and performing administrative functions ensuring excellent levels of customer service, quality, efficiency and accuracy in all you do.Primary Responsibilities
- Verifies orders for accuracy and compliance.
- Data entry of orders and price quotations.
- Maintain accurate records of quotations, orders, status and other customer communication.
- Review, contractual requirements and ensure internal flow down of requirements.
- Troubleshoots, analyzes, and remedies customer problems within established guidelines.
- Verify accuracy of written agreements.
- Acts as liaison between customer and Korry, ensuring Korry's best interest.
- Ensures accurate order entry in compliance with customer requirements and agreements.
- Retains accurate customer files.
- Obtains and submits customer requested information.
- Submits engineering support requests for review.
- Coordinates booking/shipping schedules with Production Schedulers
- Coordinates customer communication with responsible Regional Sales Manager
- Maintain the highest ethical standards, even when challenged from above.
Education and Experience
- High school education or equivalent
- 3+ years Customer Service experience
- Data entry experience preferably in a manufacturing environment (MRP), MS Office competency
- Strong interpersonal skills
- Strong verbal communicator
- Be personable and attentive
Salary Range Please note the typical hiring range is $28.00 - $42.00 hourly. Job offers within the range are based on significant job qualifications and pay equity. Where We Work: Our headquarters, a 216,000 square foot facility, is located in Everett, Washington. Everett is a great place to live and work; just 30 miles north of Seattle. This thriving community is an aerospace hub! The city, and nearby cities of Mukilteo and Snohomish, offer excellent public schools, fabulous parks, beaches, and safe streets. You can dip your toes in salt water and ski down a mountain all in the same day. Nature is truly right outside your door. Benefits Package Details for Regular Full-time Employees:
- Comprehensive Medical, Dental and Vision
- Health Savings Account (HSA) with generous company contribution
- Flexible Spending Accounts (FSA)
- 401(k) matching
- 12 paid holidays (including a holiday shutdown week)
- Minimum of three weeks paid time off plus one week paid sick time to start
- Tuition reimbursement
- Parental leave
- Short term and long term disability
- Life insurance
- Accidental death & dismemberment insurance
- Long-term care plan options
- Prescription safety shoe & glasses benefit
- Vanpool subsidy
- Recognition awards
- Employee referral bonuses
- EAP (Employee Assistance Program)
Eligible candidates must be authorized to work in the U.S. This position requires access to export control information. To conform to US Export Control regulations, applicant should be eligible for any required authorizations from the US Government. Korry Electronics is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of age, race, color, religion, sex, sexual orientation, gender identity or expression, medical condition, national origin, marital status, disability, pregnancy or parental status, childbirth, genetic information, or military and veteran status. If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our application process as a result of your disability. To request an accommodation, contact the Human Resources Department at 425-###-####. Privacy Statement Job Family: Sales/Marketing/Product SupportThis is a non-management positionThis is a full time positionPay Rate: $28.00 - $42.00 hourly