Location: Everett,WA, USA
Thank you for your interest in Korry Electronics!
Our company culture is focused around ownership, transparency, process improvement and trust & respect. We are looking for talented people (like you!) to lead our business to the next level while giving you the opportunity to develop your own career.
We have been at the forefront of the aviation industry since the beginning, creating the first lighted cockpit controls for the military and commercial aircraft industry. The Korry product team continues this tradition as it develops the crew station of the future, providing state-of-the-art switches, cockpit controls, high-performance displays, and night-vision filters. We are passionate about what we do. For more information, please visit www.korry.com.
Join the Korry team and find out why this is such a great place to spend your career!
What you will do:
As a customer service administrator you interface directly with our customers. This position plays a pivotal role in helping support excellent customer service, customer retention and new customer acquisition. You will be the main point of contact covering inbound and outbound service-related calls and performing administrative functions ensuring excellent levels of customer service, quality, efficiency and accuracy in all you do.
Primary Responsibilities:
* Verify purchase orders and quotes for accuracy and compliance.
* Data entry of verified quotes and orders.
* Maintain accurate records for quotes, orders, status and other customer communication.
* Maintains accurate customer account information and files.
* Review contractual requirements.
* Listen to customers' concerns, issues and questions.
* Troubleshoot, analyze, and resolve customer problems within established guidelines.
* Coordinate with government agencies and contractors to ensure compliance with federal regulations and standards.
* Verify accuracy of written agreements.
* Act as a liaison between customer and Korry, ensuring Korry's best interest.
* Maintain a positive attitude and calmly respond to customer concerns and complaints.
* Coordinate booking and shipping schedules with Production Schedulers.
* Coordinate with the sales team on customer communication.
* Communicate effectively and professionally with direct and indirect team members and customers.
* Maintain the highest ethical standards, even when challenged from above.
* Perform other duties as assigned.
Preferred Education and Experience:
* High school education or equivalent
* Proven experience with federal and defense sectors.
* 5+ years Customer Service experience.
* Familiarity with government contracting and compliance requirements.
* Data entry experience preferably in a manufacturing environment (MRP), MS Office competency.
Skills:
* Demonstrated proficiency in written and verbal business communication.
* Strong interpersonal skills
* Strong verbal communicator
* Be personable and attentive
Salary Range
Please note the typical hiring range is $28.00 - $42.00 hourly. Job offers within the range are based on significant job qualifications and pay equity.
Where We Work:
Our headquarters, a 216,000 square foot facility, is located in Everett, Washington. Everett is a great place to live and work; just 30 miles north of Seattle. This thriving community is an aerospace hub! The city, and nearby cities of Mukilteo and Snohomish, offer excellent public schools, fabulous parks, beaches, and safe streets. You can dip your toes in salt water and ski down a mountain all in the same day. Nature is truly right outside your door.
Benefits Package Details for Regular Full-time Employees:
* Comprehensive Medical, Dental and Vision
* Health Savings Account (HSA) with generous company contribution
* Flexible Spending Accounts (FSA)
* 401(k) matching
* 12 paid holidays (including a holiday shutdown week)
* Minimum of three weeks paid time off plus one week paid sick time to start
* Tuition reimbursement
* Parental leave
* Short term and long term disability
* Life insurance
* Accidental death & dismemberment insurance
* Long-term care plan options
* Prescription safety shoe & glasses benefit
* Vanpool subsidy
* Recognition awards
* Employee referral bonuses
* EAP (Employee Assistance Program)
Eligible candidates must be authorized to work in the U.S.
This position requires access to export control information. To conform to US Export Control regulations, applicant should be eligible for any required authorizations from the US Government.