Location: Chesterfield,VA, USA
Title: Customer Service Advisor- Financial Services Help Hub Representative
Agency: Brightpoint Community College
Location: Chesterfield - 041
FLSA: Nonexempt
Hiring Range: Pay up to $40,000.00 (commensurate w/qualifications & experience)
Full Time or Part Time: Full Time
Additional Detail
Job Description:
Brightpoint Community College is a two-year public institution of higher education and is the third largest of Virginia's 23 community colleges. The college is located within the Greater Richmond metropolitan area. It serves students and the community at its two campuses, in Chester and Midlothian; online; and in locations throughout its service area. Brightpoint Community College's mission is to provide quality educational opportunities that inspire student success and community vitality. It envisions a success story for every student.
Brightpoint Community College is seeking a Customer Service Representative for the Financial Service Help Hub Center. To create a compelling image of Brightpoint Community College, the Remote Customer Service Representative will serve as the first point of contact for students request for financial information. Customer Service Representative will respond in a professional, courteous, and service-oriented manner. The College serves over 6400 FTE's representing 14,500 headcount for credit and non-credit students. Advisors must possess a working knowledge of business and management principles involved in financial aid, student financials, strategic planning, resources allocation, and coordination of people and resources. Must have the ability to work as scheduled in a fast-paced environment to identify, diagnose, and resolve issues reported to the Financial Services Help Hub. Must possess excellent communication, customer service, and organizational skills. Must be available to work a flexible schedule, including evenings and weekends. In addition, the Advisors must enjoy interaction with students and parents as the position is engaged in direct communications. This position reports to the Coordinator of the Financial Service Help Hub. This is a hybrid position.
Minimum Qualifications:
Must be able to work independently on a variety of assignments. Experience with Microsoft Office required. Must have excellent customer service and interpersonal skills to include both oral and written communication skills. Must be proficient in grammar skills with the ability to draft, compose, and proofread correspondences and emails. Must possess excellent organizational and multi-tasking skills and work well under pressure. Must possess the ability to provide service to a diverse population of customers. Must possess ability to maintain confidentiality while working with highly sensitive information. Successful completion and passing of a criminal background check will be required.
* All full-time classified employees new to the Commonwealth of Virginia will serve a 12-month probationary period.
Preferred Qualifications:
Experience working in a Financial Aid office, experience using PeopleSoft and Publisher.