Location: Pittsburgh,PA, USA
**Customer Service Advocate - Pittsburgh, PA**
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**Location:** Pittsburgh, PA, US As a Contact Center Customer Service Advocate, you will help and work with customers to improve their health, well-being and sense of security. As a Customer Service Advocate, you are offered extensive, paid hands on training, a supportive post-training environment to pave your success. New York Life encourages career development and offers continuing educational resources internally and externally to help you in your career advancement. + The ability of the customer service advocate to resolve their inquiry
+ Their satisfaction with the overall experience while they spoke with the advocate
+ The level of effort that the customer experienced in resolving their inquiry
+ Internal quality assessments that measure how accurately and efficiently the customer service advocate responded to the inquiry
* **Customer Focus-** Consistently goes above and beyond to understand customer requirements and surpass their expectations.
* **Communicates Effectively-** Proactively shares a great deal of information; considers what others want to know, not just what they need to know.
* **Manages Conflict-** Shows a positive approach in times of conflict and helps to dispel tension when there are differences of opinion.
* **Situational Adaptability**- Swiftly determines when flexibility is required and skillfully shifts own approach.
* **Nimble Learning**- Consistently asks meaningful questions of others to learn from their experience and knowledge.
* **Optimizes Work Processes**- Consistently adheres to defined and communicated standards, methods, and procedures.
* High School Diploma or equivalent required, Associates or Bachelors degree preferred
* Customer service experience preferred
* Intermediate proficiency in Microsoft Office Suite; high level capacity to multitask independently and on a computer
* Excellent written and oral communication skills
* Ability to perform in a high volume, fast paced call center environment
* Proven ability to work independently as well as a productive member of a team
* Exceptional organizational and time-management focus
**Job Segment:** Social Media, Call Center, Customer Service, Marketing