Location: New Haven,CT, USA
location Herzog companies was founded in 1969 by William E. Herzog as a heavy/highway construction contractor in the Midwest. Herzog now specializes in Railroad Construction, Transit Operation and Maintenance Services, Civil Construction and Railroad Services nationwide. Our team consists of people who are innovators at heart, continuously exploring new ways to improve our products, services, and, ultimately, the industry. By always challenging ourselves - and each other - to push for more, we keep Herzog at the forefront of the rail industry.
TransitAmerica Services, Inc./AlternateConcepts Inc., a Joint Venture (TASI/ACI) is looking for talented people to join our team. We offer an exciting work environment with excellent opportunities for development and advancement. We consider employees our most asset and integral to our current and future success.
TASI/ACI is currently looking for qualified **Customer Service Agents** to operate our customer service center in **New Haven, CT, Hartford, CT, and Springfield, MA.** This is a full-time position with hours that may vary. The Customer Service office is open seven days a week. Successful candidates will be selected based on their ability to respond to a wide variety of customer needs. Successful candidates will undergo intensive customer service-related training. This position will report to the Customer Service Manager. Will be responsible for providing outstanding, friendly, customer service to all stations along the CT*rail* Hartford Line. Will be required to disseminate information to the public related to the operation of the CTrail Intercity passenger rail service; assist with the sale of tickets using cash; credit or debit cards; manage lost and found and address customer complaints, refunds, and concerns. This position will assist the Customer Service Manager and Office Manager with other duties as assigned.
**Duties and Responsibilities:**
*This is a non-exhaustive overview of the job duties for this position.
* Answer customer questions and assist in ticket sales through ticket vending machines and mobile app.
* Answer telephone inquiries.
* Provide timely service information regarding train schedules and any related delays.
* Responsible for updating all information/displays regarding trains and track numbers and all public-address announcements.
* Responsible for securing, transporting and logging lost and found items.
* Manage and maintain Customer Service database using Salesforce. Attempt to contact customers in a timely manner and dispose of unclaimed items according to company policy.
* Maintain/update any printed materials for all stations.
* Assist in processing refunds and contacting passengers to gather information.
* Assisting passengers in the station, boarding and alighting the train.
* Regular and predictable attendance and punctuality are a requirement for this position.
* Other duties as assigned.
**Qualifications:**
* Must have a high school diploma or equivalent.
* Bi-lingual in Spanish preferred but not required.
* Must have friendly, outgoing attitude and enjoy working with the public. Prior customer service experience is preferred.
* Connecticut Drivers License preferred.
* Must be proficient in MSWord, Excel, and Outlook. Familiar with the use of mobile apps and Microsoft Teams
* Ability to compose well written emails that are clear and concise.
* Must be able to reconcile cash, credit and debit card transactions.
**Pre-Employment Requirements:**
* Subject to pre-employment background check and motor vehicle report review.
* Subject to pre-employment physical, medical evaluation, and drug screen due to safety sensitive nature of this position.
* Successfully complete and maintain any required safety certification and testing on an annual basis.
**Physical Requirements:**
The physical demands described below must be met by an employee to successfully perform the essential job functions of this role. This position will be physically demanding at times. This is a non-exhaustive overview of the physical requirements of this job.
* Work primarily in an office environment.
* Frequently sits or stands for extended periods of time.
* Frequently use a computer keyboard and office related equipment.
* Requires occasional standing, walking, lifting, stooping or bending.
**Safety:**
* Herzog is nationally recognized for its excellent corporate safety record which results from all employees at all levels, in all positions adhering to established policies and procedures. Reporting any and all safety violations to your immediate supervisor is a prerequisite for continued employment. Safety diligence by all results in a safe work environment for all.
**Benefits:**
* Herzog offers a robust benefits package including medical and dental coverage. The plans are specific to projects and locations.
If you are interested in applying for this position click the Apply button below
*It is the policy of TransitAmerica Services, Inc. to provide equal opportunity in employment for all qualified individuals regardless of race, color, religion, ethnicity, national origin, ancestry, disability, medical condition, age, citizenship, sex, sexual orientation, gender, gender identity, gender expression, marital status, pregnancy, genetic information, military status, veteran status, and any other characteristic protected by law.*