Job Description Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a timely manner.
- Assist customers with sports betting product information, account management, and issue resolution.
- Handle customer complaints with professionalism and empathy.
- Maintain accurate records of customer interactions in the CRM system.
- Work closely with other departments to resolve complex customer issues.
- Stay informed about sports events, betting markets, company policies, and procedures.
- Provide feedback to management to improve customer service processes.
Requirements:
- High school diploma or equivalent.
- Minimum of 1-2 years of customer service experience.
- Excellent communication and interpersonal skills.
- Passion for sports and understanding of sports betting.
- Ability to multitask and prioritize tasks effectively.
- Proficiency in using CRM software and other computer applications.
- Willingness to work flexible hours, including evenings, weekends, and holidays.
Benefits:
- Competitive hourly wage.
- Potential additional pay for overnight shifts.
- Opportunities for career advancement and professional development.