Position Type: Racquet Club/Part-Time Date Posted: 8/14/2024 Location: H-F Racquet & Fitness Club JOB SUMMARY: Under the supervision of RFC Membership and Customer Service Supervisor or the RFC Manager. To be knowledgeable in all aspects of RFC operations and provide outstanding customer service. Perform extensive data entry. Should be able to record and relate details verbally and in written form. Must be able to deal with emergency situations. The H-F Park District's mission statement is to enhance the quality of life through diverse recreational opportunities, facilities and parks while caring for the environment . ESSENTIAL JOB RESPONSIBILITIES:
- Provide outstanding customer service to our internal and external guests by providing friendly, responsive, courteous and helpful service.
- Greet members and guests as they enter and exit the facility
- Ability to multi-task.
- Responsible for accurately processing all computer transactions in a timely manner
- Answers all telephone calls within three rings and properly direct all messages
- Is knowledgeable of all club activities/programs and able to inform all members and guests of such
- Must be able to enforce all policies, rules and regulations.
- After training, should be competent in the park districts software programs.
- Work a minimum of two shifts each week.
- Have a clean, neat appearance at all times.
- Assist co-workers in all areas of RFC when needed.
- Discuss club member concerns with RFC Membership and Customer Service Supervisor or the RFC Manager.
- Handle an accident/incident; and complete Accident/Incident form.
- Become familiar with park district facilities and activities offered by the park district.
- Attend scheduled Welcome Center meetings.
- Ability to give tours and assist with selling memberships.
- Adheres to the policies and procedures as outlined in the Safety Manual, Policy & Procedure handbook and Employee Manual.
- Other related job duties as assigned.
COGNITIVE SKILLS REQUIRED:
- Ability to provide great customer service, make decisions, multi-task, solve problems, handle emergencies, remember park district features, policies, and be able to relate them to members.
JOB SKILLS AND QUALIFICATIONS:
- Excellent customer service skills.
- Excellent written and verbal communication skills.
- Basic computer skills.
EDUCATION AND TRAINING:
- A minimum of 18 years of age.
- Background in basic bookkeeping and computer skills.
PHYSICAL REQUIREMENTS: STANDING: Essential for entire shift SITTING: Minimal WALKING: As needed LIFTING: Up to 25lbs STOOPING: Frequent REACHING: Frequent CLIMBING: N/A VERBAL: Essential VISION: Essential Must be able to work nights and weekends.