Customer Service Agent
: Job Details :

We are seeking a dedicated and customer-focused Customer Service Representative to join our team. The ideal candidate will be responsible for providing top-notch customer service via phone, email, or in-person. This role requires a strong communicator with excellent phone etiquette and the ability to analyze customer needs. The successful candidate will also possess a strong background in sales and have a proven track record of upselling and promoting products or services.Duties:- Respond to customer inquiries and concerns in a timely and professional manner- Provide detailed product information and answer customer questions- Utilize outbound calling to engage with customers and promote products or services- Analyze customer needs and make recommendations to meet their requirements- Handle customer complaints and resolve issues in a fair and efficient manner- Meet or exceed sales targets through upselling and promoting products or services- Collaborate with other customer service representatives to ensure seamless service- Maintain accurate records of customer interactions- Stay up-to-date with product knowledge and industry trendsRequirementsStrong communication and interpersonal skills- Fluency in English and Spanish- Proven experience in customer service or sales- Ability to analyze customer needs and make recommendations- Excellent phone etiquette and customer service skills- Experience with outbound calling and sales techniques- Ability to work in a fast-paced environment- Strong organizational and problem-solving skills- Willingness to learn and adapt to new products and services