Customer Service Agent
: Job Details :

Are you ready to take your career to new heights? Join Southern Airways, the biggest little airline in the industry, and be part of a dynamic, fast-paced environment where your excellent customer service skills will shine! As a wholly-owned subsidiary of Surf Air Mobility, we provide route servicesthroughout the contiguous United States and the Hawaiian Islands.Our company mantra, Every Passenger, Every Day, Every Flight, is at the heart of everything we do. By joining our team, you'll have the opportunity to make a real difference in people's lives while contributing to our mission of providing exceptional service and prioritizing passenger safety.Southern Airways is experiencing tremendous growth, offering endless opportunities for learning and career advancement. Whether you're new to the airline industry or looking to enhance your skills, you'll receive comprehensive training and support to excel in your role.Put your talents to work and join the Southern Airways team today! Be part of the biggest little airline where every passenger, every day, and every flight matters - and so do you!JOB TITLE: Airport Customer Service Agent - customer service & rampDEPARTMENT: Customer ServiceREPORTS TO: Station ManagerFLSA STATUS: Non-ExemptThe Airport Customer Service Agent is our primary representative in our airport stations. The position is responsible for handling all customer service activities, including greeting and checking in passengers, handling luggage, booking/re-booking flights, and assisting with passenger loading/unloading.KEY RESPONSIBILITIESEnsuring FAA, Airline and airport regulations are followedEnforcing safety/security measures and protecting sensitive zonesCreating and modifying reservationsChecking in passengers; safely loading and unloading passengersHandling luggage weights of up to 70 lbs and monitoring luggage for size, quantity and weightReviewing baggage tags for accuracyCalculating Weight/Balance and assigning seats in the plane accordingly.Providing information on arrival and departure times, boarding procedures, carry-on regulations and seating arrangementsMaking announcements over a public address systemProcessing credit card paymentsDirecting aircraft parking and dispatch on the rampAfter additional training, towing aircraft to proper parking positions on the rampMaintaining work area and mechanical equipment in proper orderGreat customer service attitude and a willingness to find a way  as opposed to I can't,  where applicable.Any other duties as assignedREQUIREMENTSKnowledge, Skills & Abilities:Excellent written and verbal communication skillsAble to read, write and speak English effectivelyAble to maintain eye contact when speaking with customersProfessional in appearance and mannerAbility to learn, understand and communicate the terms of the company's Contract of CarriageCourteous in all interactionsAble to interact effectively with passengers, co-workers and managementAbility to maintain composure, keep emotions in check, control anger, and avoid aggressive behavior even in difficult situationsAbility to diffuse stressful situationsDetail-oriented and self-motivatedQUALIFICATIONSEducation:High school diploma or equivalentMiscellaneous Requirements:Valid driver's license and reliable transportationComputer skills - ability to learn reservation and phone systems, proficient with a PCBasic math abilitiesAbility to work within a 24/7 operation including holidaysAbility to pass 10-year background check and pre-employment drug screenAt least 18 years of ageAuthorized to work in the U.S. per the Immigration Act of 1986Work Experience:Prefer at least 1 year of prior customer service experienceMental Requirements:Level 2Level 1 - Requires some concentration and normal attention. Generally, once the job is learned, the tasks can be performed more or less automatically.Level 2 - Requires high periods of concentration intermittently and normal attention. Generally, even once the job is learned, tasks will require normal attention to deal with recurring variables.Level 3 - Requires a high level of concentration and high level of attention intermittently. Generally, the approach to tasks may be consistent, but the number of steps required and/or the number of variables involved creates the possibility of errors unless the incumbent pays close attention.Physical requirements:Must be able to lift 70 pound suitcase from the floor to 18 inches and carry 70 pound suitcase in front of you with both hands for a distance of up to 25 feetMust have physical dexterity sufficient to perform repetitive tasks and motions, including bending at the waist and knees, squatting, kneeling, crawling, twisting and sustaining those positions for extended amounts of timeMust be able to stand for extended periods of timeMust be able to work in all weather conditions and in confined spacesMust have sufficient vision and ability to safely perform the essential functions of the position.Activity Approximate % of TimeSitting: 5Standing: 70Walking: 25Machines and Equipment Used:Varied: 100%Degree of Hand Eye Coordination Required:Computer: VariesPhone: VariesPhotocopier, fax machine: VariesApproximate percentage of time incumbent spends in on-the-job  travel, including commuting to regular work locations: less than 5%Benefits:Competitive Salary: Attractive compensation package based on experience.Health & Wellness: After 30 days of employment on the 1st of the next month, you are eligible to sign up for medical, dental, and vision insurance, air ambulance coverage, short-term disability, pet insurance, health savings accounts, and company-paid life insurance.Retirement Plans: Employees can enroll in our company's 401(k) plan.Generous PTO: After completion of your probationary period, employees earn 1 day of PTO per month, plus paid holidays throughout the calendar year.Employee Discounts: After completion of your probationary period, you can access the My ID Travel program, which allows members of your immediate family to participate as well. This program provides travel privileges, including:Flight tickets at significant discount, employee and family members can fly our planes (standby space available)Discounts on hotels and resortsCar rentals at reduced ratesDiscounted cruisesSouthern Airways Corporation is an EEO/AAP employer and as such all qualified applications will receive consideration for employment without regard to their protected veteran status, race, color, religion, sex, sexual orientation, gender identity, or national origin - and will not be discriminated against on the basis of gender, race, or disability.#J-18808-Ljbffr