Customer Service Agent - Remote Graveyard Shift
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Description American Logistics Values Be Genuine. Put People First. Foster Transparency. Stay Relevant. Maintain Tenacity. Teamwork. About the Job As a Customer Service Associate, you will be at the forefront of the customer experience by arranging non-emergency medical transportation. Each interaction matters to us, and you have the opportunity to make a positive impact. Some of the duties include, but are not limited to: • Receive inbound calls and make outbound service calls, assess the customer's transportation needs, and assist appropriately • Interact with clients, transportation providers, and other customers via phone and software applications (Data entry required) • Deliver a simple customer experience with every interaction • Trouble-shoot and problem solve situations that may be outside standard procedures • Become a knowledge expert Shifts: This position is specifically for graveyard shift. Requirements American Logistics is proud to employ a diverse workforce. The experience and skills needed are: • Ability to demonstrate strong communication and interpersonal skills • Basic software and web knowledge, and the ability to pick up new technology quickly • Work well with others, and be willing to help team members • Ability to problem solve • High attention to detail • Reliability - As you work remotely, you will need to be available to supervisors and be trusted to adhere to your assigned schedule Benefits What's in it for You • Work-life balance – We offer set schedules that are flexible • Potential for advancement within the organization • Benefit Package that includes: • Medical insurance • Dental insurance • Vision insurance • Company paid life insurance • Company paid disability insurance • Paid Holidays • Paid Time Off • 401k Retirement Savings Plan (with Employer Match after 1 year of employment) • $15.00 per hour (Spanish-speakers eligible for $16.00 per hour starting wage) American Logistics offers a unique work culture that allows people to make a difference and thrive. We value our employees' feedback and ideas, and view them as critical to our success. *This position is subject to a pre-employment background check and drug screen.