Customer Service Agent (Seasonal)
: Job Details :

**Customer Service Agent (Seasonal)**

at TeePublic New York City **Seasonal Customer Service Agent**

TeePublic, the worlds fastest growing community of independent artists & designers is seeking an ambitious, well-rounded full-time Customer Service Representative for the holiday season. TeePublic was founded in 2013 by the team at BustedTees, already a leader in the online t-shirt space, with the mission to create the perfect environment for artists to interact, design and sell their work.

TeePublic is looking for a talented seasonal customer service representative to join its remote team. You'll ensure that customers receive outstanding service by resolving day-to-day issues and easing their pre-Holiday anxieties. The position begins in November and runs for 2 months.

About the Position:

Youll be offering help via email and live chat to provide on-brand, personable support for...

* Transactional inquiries, like promo code and payment questions

* Changes to orders, like cancellations or address changes

* Issues around shipping and delivery, like tracking late and lost orders

* Exchange requests, like size and style exchanges

Who You Are:

* Skilled Communicator. Youre able to understand customers requests and explain instructions and solutions in an easy to understand manner. You can adapt your voice to suit a wide range of situations.

* Super Empath. You are in-tune to the needs of customers and able to anticipate those needs. Youre always one step ahead of the game.

* Patient Soul. You have a sense of calm that is never shaken, no matter how frantic the situation.

* Problem Solver. You have a keen ability to think quickly and find solutions for complex issues.

* Independent. You have an aptitude for learning quickly and taking initiative, you don't need a lot of direction and take pride in your self-sufficiency. You also excel at time management.

Additional Requirements:

* Must reside in California, Colorado, Connecticut, Illinois, Massachusetts, New Jersey, New York, Ohio, Pennsylvania, or Texas

* Experience using Zendesk (or comparable CRM tool) a big plus.

* Previous customer service experience.

* Access to a distraction free work space.

* Available for remote training the weeks of November 1st or November 15th.

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