Job Title: Customer Service AmbassadorLocation: 2251 Silver Creek Rd, Fort Worth, TX 76108 FLSA Classification: Non-Exempt Position Type and Schedule: Full-Time Schedule: Monday, Tuesday, Thursday, Friday: 40-46hrs a week Compensation: $18 - $20 About Silver Creek Materials, Inc. Silver Creek Materials is a mining, recycling, and composting operation in west Fort Worth, Texas. We are very proud to serve Fort Worth, and the surrounding areas. Discover the competitive prices, fast, professional services, and high-quality products that have made us a recycling, compost, mining, and organic products industry leader. Position Details:
- Greet and assist customers in a detailed, clear, and courteous manner as they dump material in different areas of the facility.
- Manage customer traffic to dump in safe areas according to site plan.
- Prompt customer service and response to customer or management needs.
- Maintain a positive and professional attitude while interacting with customers and team members.
- Ability to analyze problems and provide solutions.
- Assist customers with issues while onsite (vehicle breakdowns, need direction, etc.).
- Assist with spotting trucks in the correct location for the equipment operator to move efficiently.
- Learn product placement and recycling areas to clearly direct customers.
- Minimize errors through proper communication with customers and other departments.
- Communicate clearly with customers, loaders, dispatchers, and supervisors over multiple forms of communication. (Email, phone, instant messaging and radio).
- Ensure a safe environment for customers and team members.
- Perform routine detailed site inspections daily.
Benefits: Silver Creek Materials offers competitive pay, and eligible employees can elect medical, dental, vision, life, 401k and ambulatory insurance. Employees also enjoy paid company observed holidays, as well as paid vacation and sick time. Qualifications:
- Preferred bilingual in English and Spanish.
- Have a friendly, energetic and vibrant personality.
- Ability to operate light equipment e.g., pickup truck with trailer.
- Ability to multitask and thrive in a fast-paced environment.
- Ability to work outdoors in all weather conditions.
- Self-motivating with a strong work ethic to exceed company and personal goals.
- Willing to work outdoors in all weather conditions as needed.
- Experience using a Point of Sales System in a retail environment preferred.
- Experience providing customer service over a multi-line phone.
- Willingness to work in a team environment and assist co-workers / peers in job duties.
- Be able to effectively communicate.
- Must be dependable and able to receive direction.
- Ability to stand for extended periods of time.
- May be required to walk on uneven surfaces and inspect loads in dump trucks.
- Must have a valid Driver's License.
- Knowledge of landscaping materials and recyclables preferred not required.
- Ability to perform limited physical tasks, including lifting up to 50lbs.
- Basic mechanical understanding and problem-solving skills.
- Must comply with background check and Drug-free Workplace Policy.
- Compliance with safety regulations as outlined by the Company and OSHA/MSHA.