Location: Desoto,TX, USA
Are you a friendly, detail-oriented professional who enjoys helping customers and coordinating logistics? Precision Business Machines, Inc. is seeking a **Customer Service Representative** to join our team. This role is essential to providing outstanding service by answering calls, responding to customer emails, preparing quotes, and coordinating supply orders with vendors to fulfill customer needs efficiently.
Key Responsibilities:
· Answer incoming phone calls promptly and courteously.
· Respond to customer emails and inquiries with accuracy and professionalism.
· Prepare and provide quotes for supply items as requested.
· Order supplies through vendors to ensure timely and accurate order fulfillment.
· Maintain accurate and detailed records of customer interactions, quotes, and vendor orders.
· Work collaboratively with the sales and fulfillment teams to ensure customer satisfaction.
· Resolve customer issues or concerns promptly and effectively.
· Coordinate orders for daily shipping from PBM main distribution warehouse
Qualifications:
· **Bachelor's degree required.**
· Strong written and verbal communication skills.
· Excellent organizational skills and attention to detail.
· Proficiency in Microsoft Office Suite and ability to learn CRM and fullfillment systems.
· Ability to multitask and prioritize in a fast-paced environment.
· Previous customer service experience and/or experience with supply ordering is a plus.
· **Bilingual candidates (English/Spanish) are strongly encouraged to apply.**
Work Hours:
Monday-Friday, 8:00 AM to 5:00 PM.
Benefits:
· Paid holidays and vacation time.
· Comprehensive benefits package
· A supportive, team-oriented work environment.
Why Join Precision Business Machines, Inc.?
Precision Business Machines, Inc. is a trusted provider of innovative business solutions to schools and organizations across the United States. As part of our team, you'll play a key role in delivering exceptional service and helping us maintain our reputation for excellence.
Compensation:
The salary range for this position is $55,000 - $75,000 annually, commensurate with experience and qualifications. Bonus opportunities available.
We are an equal opportunity employer and welcome applicants from all backgrounds to apply!