Job Title: Warranty Claims Processor
Location: Columbia, SC (In-Person)
Pay Rate: $18-$19/hour
Job Description:
We are seeking a dedicated and detail-oriented Warranty Claims Processor to join our team in Columbia, SC. Under general supervision, the successful candidate will evaluate and process warranty claims, providing support to dealers and homeowners via phone and email. The role involves delivering exceptional customer service related to warranty and product registration, as well as offering technical support for online tools used to track warranty claims and product registrations.
Key Responsibilities:
- Evaluate and process warranty claims.
- Support dealers and homeowners by phone and email.
- Provide customer service for inquiries related to warranty and product registration.
- Offer technical support for online tools to track warranty claims and product registrations.
- Review warranty claims and resolve most non-standard warranty items independently.
- Refer highly unusual situations to higher authority for review and reconciliation.
Qualifications:
- High school diploma or an equivalent combination of education and experience.
- At least 2 years of related experience.
- Excellent written and verbal communication skills.
- Working knowledge of products and parts.
- Developing knowledge of warranty review processes.
- Ability to navigate SAP and other relevant applications.
Skills and Abilities:
- Strong customer service skills.
- Attention to detail and the ability to handle multiple tasks simultaneously.
- Proficiency in navigating SAP and other relevant applications.
- Ability to work independently and as part of a team.
If you have the required qualifications and are looking for an opportunity to work in a supportive and dynamic environment, we encourage you to apply.