Customer Service Assistant- Imaging and Diagnostic Services
: Job Details :

Customer Service Assistant- Imaging and Diagnostic ServicesHiring Department: Diagnostic ServicesLocation: Chicago, IL USARequisition ID: 1028383Posting Close Date: 11/29/2024About the University of Illinois ChicagoUIC is among the nation's preeminent urban public research universities,a Carnegie RU/VH research institution, and the largest university in Chicago. UIC serves over 34,000 students, comprising one of the most diverse student bodies in the nation and is designated as a Minority Serving Institution (MSI), an Asian American and Native American Pacific Islander Serving Institution (AANAPSI) and a Hispanic Serving Institution (HSI). Through its 16 colleges, UIC produces nationally and internationally recognized multidisciplinary academic programs in concert with civic, corporate and community partners worldwide, including a full complement of health sciences colleges. By emphasizing cutting-edge and transformational research along with a commitment to the success of all students, UIC embodies the dynamic, vibrant and engaged urban university. Recent Best Colleges rankings published by U.S. News & World Report, found UIC climbed up in its rankings among top public schools in the nation and among all national universities. UIC has over 300,000 alumni, and is one of the largest employers in the city of Chicago.Description:Position SummaryServe as customer service assistant for the Department of Diagnostic Services. The overall function is to provide, monitor and assure high quality service to our patients.Duties & ResponsibilitiesRegisters and processes imaging orders utilizing EPIC. Greets inpatients/visitors and ascertains their needs regarding Imaging Services. Retrieves and process requests. Schedules patients for imaging examinations via phone and in person utilizing specific imaging protocols and instructions. Coordinates appointments with clinics. Ascertains that patients receive appropriate instructions either verbal or written for the specific examination. Confers with other sections and/or departments to attain quality and timely service for patients and physicians. Utilize phone etiquette when answering all incoming/out-going calls regarding patient service. Responds to routine inquiries from clients in order to provide or clarify information on departmental services, policies and procedures. Resolves customer complaints and refers unresolved customer grievances to designated personnel for further investigation Performs other related duties as assignedPerform other related duties and participate in special projects as assigned.Qualifications:Minimum Qualifications* High school diploma or equivalent.* Any one or combination totaling eighteen (18) months from the following categories:* college coursework in any discipline as measured by the following conversion table or its proportional equivalent:* 30 semester hours equals one (1) year (12 months)* Associate's Degree (60 semester hours) equals eighteen months (18 months)* 90 semester hours equals two (2) years (24 months)* Bachelor's degree (120 semester hours) equals three (3) years (36 months)* responsible work experience in customer services, public relations, office administration, business and financial operations, healthcare administration or other closely related experience.The University of Illinois System is an equal opportunity employer, including but not limited to disability and/or veteran status, and complies with all applicable state and federal employment mandates. Please visit Required Employment Notices and Posters to view our non-discrimination statement and find additional information about required background checks, sexual harassment/misconduct disclosures, and employment eligibility review through E-Verify.The university provides accommodations to applicants and employees. Request an Accommodation