Job Title: Customer Service AssistantJob Type: Full-Time Location: Saint Louis, MO Reports to: Customer Service Manager Job Summary: We are seeking a dedicated and detail-oriented Customer Service Assistant to join our team. The ideal candidate will provide exceptional customer service, handle inquiries, and assist in resolving any issues to ensure a positive customer experience. You will be the first point of contact for customers and play a key role in maintaining our company's reputation for outstanding service. Key Responsibilities:
- Respond promptly to customer inquiries via phone, email, or chat.
- Handle customer complaints, provide appropriate solutions, and follow up to ensure resolution.
- Process orders, forms, and applications accurately.
- Assist customers with product information, troubleshooting, and returns.
- Maintain records of customer interactions, transactions, and feedback.
- Collaborate with internal teams (sales, logistics, etc.) to resolve issues.
- Identify and escalate issues to management when necessary.
- Follow communication procedures, guidelines, and policies.
- Stay updated on product knowledge to provide accurate information.
- Strive for high customer satisfaction ratings and efficient problem resolution.
Key Qualifications:
- High school diploma or equivalent; a degree in a related field is a plus.
- Excellent communication and interpersonal skills.
- Ability to handle multiple tasks and prioritize efficiently.
- Strong problem-solving skills and attention to detail.
- Ability to work in a fast-paced environment.
- Proficiency in Microsoft Office and customer service software (e.g., Zendesk, Salesforce).
- A positive attitude, patience, and professionalism in all interactions.