As a Customer Service Assistant, you will be the first point of contact for our customers, providing exceptional service and support. You will assist with inquiries, resolve issues, and ensure a positive experience for all customers.
Key Responsibilities:
- Respond to customer inquiries via phone, email, and chat promptly and professionally.
- Provide accurate information about products and services.
- Assist customers with order processing, returns, and exchanges.
- Handle customer complaints and resolve issues effectively and efficiently.
- Maintain customer records and update information as needed.
- Collaborate with other departments to ensure seamless service delivery.
- Identify opportunities for process improvements to enhance customer satisfaction.
- Stay updated on product knowledge and company policies.
Qualifications:
- High school diploma or equivalent; associate degree preferred.
- Previous experience in customer service or a related field is a plus.
- Strong communication and interpersonal skills.
- Proficient in using customer service software and Microsoft Office Suite.
- Ability to work in a fast-paced environment and manage multiple tasks.
- Excellent problem-solving skills and attention to detail.
- Positive attitude and a customer-focused mindset