Customer Service Assistant PT, LibraryLocationLibrariesWork StatusPart TimeTHIS POSITION WILL CLOSE ON 10/9/2024.SALARY: 15.65 - 19.56 Hourly USDJOB SUMMARY:Under general supervision,provides reference and readers advisory services; assists customers withspecialized library operations; and performs other recurring Libraryduties.ESSENTIAL JOB FUNCTIONS:
- Assist patrons with information, education and recreational reading needs through reference and reader advisory services while utilizing basic search and retrieval skill. Sources of information may include print material, electronic research databases and community information sources or organizations.
- Negotiate patron account information, to apply library circulation policies and procedures, to perform standard data entry tasks utilizing automated circulation system; and collect fines and fees through a cash management system.
- Respond to multiple demands for information from the public and adjust to change with respect to the subject matter or the information need expressed in the user's inquiry.
OTHER JOB FUNCTIONS:
- Shelve library materials using knowledge of the Dewey Decimal classification system and assist with collection maintenance activities.
MINIMUM QUALIFICATIONS:Knowledge, Skills and Abilities Required:
- Basic knowledge of information-finding strategies.
- Basic knowledge of automated circulation system functions.
- Basic knowledge of, and familiarity with print sources,online catalogs, databases, CD-ROM sources, and remote information accesssources.
- Basic knowledge of how library materials and informationsources are organized.
- Basic knowledge of Dewey Decimal System classification andalpha-numeric filing system.
- Basic knowledge of and familiarity with the librarycollection; literature of various subject areas, both fiction and non-fiction;and, authors and titles, both current and standard.
- Skill in making simple arithmetic calculations.
- Skill in cash registering and handling of monies andbalancing accounts.
- Skill in utilizing Windows-based software.
- Skill in adapting to changes and upgrades in computersoftware.
- Skill in utilizing basic word processing and spreadsheet software.
- Skill in analyzing information needs with careful attentionto detail.
- Skill in working with others in a team approach.
- Skill in thinking logically, analytically, and in theabstract.
- Skill in establishing rapport with a library user quicklyand easily.
- Skill in reading and interpreting bibliographic informationin various formats.
- Ability to easily adjust to fluctuating work levels andmove within the library system as assigned.
- Ability to exercise discretion with patron records.
- Ability to lift up to 50 lbs.
- Ability to push and pull up to 300lbs.
- Ability to move up to 75 lbs.
Qualifying Education and Experience:
- One (1) year of college.
- One (1) year of customer service experience in a bookstoresetting or library.
- Or an equivalent combination of education and experience.
PREFERRED QUALIFICATIONS:Preferred Education or Experience:
- Bilingual in Spanish or Vietnamese.
Employment Screenings Required:
- Criminal Background Check
- Drug & Alcohol Testing
- Health Performance Evaluation (HPE)
- Physical Examination