Job DescriptionJob Description
Job Title: Customer Service AssociateLocation: Springdale, ARDuration: 3 MonthsSchedule: 8 PM – 8 AM (Sunday-Tuesday, every other Saturday)
Summary:
The Customer Service Associate (CSA) is responsible for managing relationships between carriers, customers, and sales groups for assigned accounts. The role requires developing a deep understanding of the customer's organization, product needs, and processes while collaborating with the Sales team to deliver exceptional customer service.
Responsibilities:
- Serve as the primary contact between ***'s Supply Chain and assigned external customers, overseeing all aspects of the customer relationship.
- Analyze and respond to incoming emails, ensuring prompt resolution to inquiries.
- Utilize multiple dispatch systems (TES, LME, FOUR KITES, OTR) and external scheduling systems (Retailix, Retail Link, UNFI, One Network) to address and resolve issues for all business units.
- Maintain comprehensive knowledge of ***'s internal policies, procedures, and software applications, as well as the structure and procedures of external customers.
- Identify and implement cost-effective and creative solutions to service both *** and customer needs, resolving delivery issues while maintaining positive customer relationships.
Requirements:
Education:
- Bachelor's degree or equivalent work experience in transportation or logistics.
Experience:
- 1-3 years of business experience in transportation or logistics (beyond regular customer service roles).
Computer Skills:
- Proficient in MS Office applications; must be able to manage a high volume of emails (up to 300 per day).
Communication Skills:
- Excellent written and verbal communication, conflict management, problem-solving, and negotiation skills. Must be able to multi-task and maintain a positive attitude.