Location: Irving,TX, USA
** Bioworld Merchandising**
** Customer Service Associate**
Irving, TX 75038
Bioworld Merchandising is looking for a dynamic, customer-focused professional to add to our Ecommerce team! Looking for the perfect candidate who loves working with customers and always aiming to find the right answer. Must be a problem solver at heart.
**RESPONSIBILITIES**
* Assist in responding to all customer inquiries across numerous brands
* Provide accurate product information, including order lead times, availability, pricing, and all other customer needs
* Use our company database to ensure all customer orders have been fulfilled
* Problem solve any order/item discrepancies based on customer inquiries
* Follow up with customers to provide updates on order status
* Become knowledgeable about company products to better assist customers
* Provide continued, stellar customer service and support to existing customers, with the end-goal of WOWing everyone you come into contact with.
* Assisting in period physical inventory counts alongside operations team
* Other value-adding tasks where candidate ability and company need coincide
**QUALIFICATIONS**
* Passionate about customer service. You love providing customers an amazing experience with every point of contact.
* Organized and detail-oriented. You will be working within efficient systems and be expected to precisely execute our processes, while also contributing to improving those processes.
* Possess the ability to multi-task in a hectic role, while ensuring the highest levels of accuracy across all open items.
* Well versed in pop culture to identify with current trends and lifestyle brands which Bioworld represents
* Previous customer service experience (eCommerce preferred)
* Will enjoy working in a fast-paced work environment
* Strong communication skills needed, both verbal and written
* Basic PC and Microsoft Office Suite skills
**EDUCATION**
* Bachelor's degree in Business, Marketing, Sales or Communication preferred