Customer Service Associate
: Job Details :


Customer Service Associate

Crosscountry Mortgage

Location: Hoboken,NJ, USA

Date: 2024-10-01T05:17:47Z

Job Description:

We're seeking a positive, personable customer service representative for a rewarding career opportunity! You'll connect with new people, tackle tough problems, and raise the bar on an excellent customer experience. We welcome applicants who are interested in upward mobility, a positive work environment, and can't wait to get started!

Ready to make your application Please do read through the description at least once before clicking on Apply.Responsibilities:
  • Communicate frequent customer suggestions to the team to troubleshoot.
  • Interact with the sales lead to maintain and improve service and product knowledge.
  • Provide thorough follow-ups to customer interactions, ensuring customer satisfaction.
  • Answer incoming calls on product and service questions, customer complaints, and general customer inquiries.
  • Ensure customer account information is up-to-date.
  • Qualifications:
  • Strong knowledge of customer interface and interaction.
  • High school diploma, G.E.D. or equivalent.
  • Excellent active listening, interpersonal, and communication skills.
  • Compensation:

    $50,000

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