Customer Service Associate
: Job Details :

Job DescriptionJob DescriptionDescription:

Natureplex is a privately held pharmaceutical manufacturer of over-the-counter medicines and electrolytes. Our company was established in 2001. We offer our own control brand as well as private label and contract packaging. With two locations in Memphis TN and Olive Branch MS, we are rapidly expanding and have exciting opportunities for career advancement. Currently, we are seeking a Customer Service Associate for our Olive Branch, MS.

In addition to career growth, we also offer a range of benefits and perks to our employees.

These include:

- Paid Vacation

- Medical Insurance with 80% coverage for employees and 20% for dependents

- Dental and vision insurance

- Short-term Disability

- Voluntary Life Insurance

- Company-paid life insurance

- 401k plan with company-matching

- Weekly pay.

We provide equal employment opportunities and create a safe and fair work environment for all employees.

Natureplex is an Equal Opportunity Employer.Natureplex participates in E-Verify.

Requirements:

Summary

The Customer Service Associate will interact with the company's customers by addressing inquiries and resolving complaints, providing a higher level of customer support on a specific product or service.

Essential Functions

· Data and order processing by maintaining customers' accounts and records of customer interactions with details of inquiries, complaints, or comments.

· Effectively receives, processes, and monitors customer orders from inception to delivery while working and communicating with production, shipping, purchasing, and transportation.

· Performs a variety of duties including the entry and processing of orders, cancellations, modifications.

· Ensures that customer orders are accurate and up to date at all times.

· Provide excellent customer service.

· Appropriately communicate with customers via email and phone to provide support and information on productions and shipping schedules.

· Ensure that appropriate actions are taken to resolve customers' issues and concerns.

· Sales and marketing support.

· Route customer shipments in appropriate customer portal.

· Communicate with end consumers via phone and email regarding product questions and concerns.

· Provide timely and accurate information to Customer regarding their order status.

· Strong administrative and customer service skills.

· Other duties as assigned.

Competencies

· Professional Communication

· Critical Evaluation

· Relationship Management

· Ethical Practices

· Sense of Time Urgency

· Attention to Detail

· Teamwork

Skills, Knowledge, Abilities

· Excel

· Microsoft Word

· Microsoft Outlook

· PowerPoint

· Ability to read, analyze, and interpret verbal and written instructions.

· Ability to write business correspondence.

· Effectively present information and appropriate respond to customers.

· Define problems, collect data, establish facts, and draw valid conclusions.

· Sound judgment and decision-making skills dealing with a variety of routine and non-routine issues.

· Ability to prioritize work to meet deadlines

· Ability to add, subtract, multiply, and divide all units of measure using whole numbers, common fractions, and decimals

· Other duties as needed

Work Environment

· Office Environment

· The noise level is moderate

Equipment Used and Physical Demands

· Prolonged sitting

· Occasionally required to stand, walk, climb, balance, stoop kneel, crouch and crawl.

· Frequently required to sit and use hands to finger, handle, feel

· Frequently required to reach with hands and arms, talk or hear.

· Specific vision abilities required include close vision, distance vision, peripheral vision, depth perception, and the ability to focus.

· Regularly required to type, and file.

· Occasionally required to lift or move up to 10 pounds and occasionally lift or move up to 20 pounds

· Personal computer, telephone, fax machine, copier, Microsoft Office applications.

Expected Hours of Work

· Days and hours are Monday – Friday; 8 AM – 5:00 PM

· Overtime as needed

Required Education and Experience

· High School Diploma or General Education Degree

· One year of Customer Service and/or office/clerical/administrative support experience

· Strong written and verbal communication skills

· Ability to multi-task

· Good organizational and time management skills

Preferred Education and Experience

· Customer Service Experience, 2+ years preferred

· Netsuite Experience a plus

· College Degree a plus