Customer Service Associate
: Job Details :

Smithbucklin, a 650-person, employee-owned professional services company with more than 70 years of success serving the association market, with primary offices in Chicago and Washington, D.C. is looking for a Customer Service Associate to join our Nursing Professional Network in our Chicago office. The Customer Service Associate plays an integral role in supporting and guiding the nonprofit volunteers and members from our client organizations.

Is this the role you are looking for If so read on for more details, and make sure to apply today.

What You Will Do...

Build and sustain strong member relations through attentive detail in handling member requests and volunteer interaction

Provide administrative and project support to the client and staff team, including database maintenance and reporting

Assist with and maintain financial projects such as membership dues, registration, and daily AP/AR

Write and produce content for association member e-newsletters and other electronic communications

Maintain and update areas of the association website with current information, benefits, member programs, etc.

Maintain and update internal operations and organizational documents

This Role Might Be for You If…

You have demonstrated exceptional customer service skills

You exhibit strong written and verbal communication skills, with excellent attention to detail

You have strong skills in time management and organization

You display the ability to work independently and as part of a team

Basic Qualifications

Bachelor's degree from an accredited four-year institution

0-1 year of relevant professional experience, to include customer service and/or administrative support experience

Proficiency with basic computer programming, including the Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)

Ability to travel 5% of the time

Preferred Qualifications

Practical agency or nonprofit experience is a plus

Previous experience managing website content is a plus

Database management experience is a plus

Web editing experience (Dreamweaver or HTML experience) is a plus

Where Do You Fit?

Whether you are just beginning your career or are a mid- or senior-level professional, working at Smithbucklin will offer you countless opportunities to develop transferrable skills, acquire meaningful knowledge and gain rich experiences at an accelerated pace. By working collaboratively with smart, ambitious, multi-talented, genuine and hardworking colleagues, you will build meaningful, deep and enduring relationships that will serve you well throughout your career, regardless of your chosen path. In addition, as a 100 percent employee-owned company, Smithbucklin offers all of our people – regardless of position or compensation – an equal chance to experience the fulfillment and reap the benefits of ownership. As owners, our employees control the destiny of Smithbucklin and are unified in the goal of building a great, enduring company.

Equal Employment Opportunity

At Smithbucklin, Equal Employment Opportunity is our commitment and goal. All qualified candidates will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, marital status or any other protected status designated by federal, state or local law. Applicants are encouraged to confidentially self-identify when applying. Employment is contingent upon successful completion of a reference and background investigation based on position.

Smithbucklin will not sponsor applicants for work visas and as a precondition of employment, you must be authorized to work in the United States permanently.

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