Customer Service Associate
: Job Details :

*Full Time and Part Time positions available*Position Summary: Service Associates are responsible for educating and informing customers about the successful operation, benefits, and safety of Thoroughbred Express washes. Key Duties and Responsibilities: Focus on providing a positive customer experience. • Carry out daily duties that ensure the effective operation of a car wash facility in partnership with peers and site management. • Greet customers with a warm smile, review and educate on services, and assist with payment. • Stay up to date with knowledge of how to use certain equipment for them to be able to work efficiently in an automated facility. • Direct the Driver into the entrance to the car wash or guides them onto tracks. • Carry out periodic maintenance of equipment used in washing to keep them in proper working order. • Perform cleaning of the facility and ensure everything is kept in the appropriate place and organized. • Assist customers in any area concerning the car wash process. • Carry out visual inspection of vehicles to confirm their condition before sending them into the wash area. • Additional duties as assigned. Essential Abilities: • Display courteous, customer service focus, and professional attitude • Work while standing over long periods (6+ Hours) • Lift items of moderate weight (10+ pounds) • Maintain work expectations outdoors in all weather conditions • Interact ethically with fellow employees and customers • Possess valid and current driver's license • Excellent written and oral communication skills, as well as interpersonal skills Desirable: • Previous car wash experience