Customer Service Associate
: Job Details :

We're seeking a positive, personable customer service representative for a rewarding career opportunity! You'll connect with new people, tackle tough problems, and raise the bar on an excellent customer experience. We welcome applicants who are interested in upward mobility, a positive work environment, and can't wait to get started!

The following information provides an overview of the skills, qualities, and qualifications needed for this role.Responsibilities

• Communicate frequent customer suggestions to the team to troubleshoot
• Interact with the sales lead to maintain and improve service and product knowledge
• Provide thorough follow-ups to customer interactions, ensuring customer satisfaction
• Answer incoming calls on product and service questions, customer complaints, and general customer inquiries
• Ensure customer account information is up-to-date

Qualifications

• Strong knowledge of customer interface and interaction
• High school diploma, G.E.D. or equivalent
• Excellent active listening, interpersonal, and communication skills

Compensation

$50,000

About CrossCountry Mortgage

CrossCountry Mortgage (CCM) is a top-5 retail mortgage lender. We have been recognized nine times on Inc. 5000's Fastest-Growing Private Companies list and have received countless awards for our standout culture.

A culture where you can grow! CCM has created an exceptional culture driving employee engagement, exceeding employee expectations, and directly impacting company success. At our core, our entrepreneurial spirit empowers every employee to be who they are to help us move forward together. You'll get unwavering support from all departments and total transparency from the top down.

CCM offers eligible employees a competitive compensation plan and a robust benefits package, including medical, dental, and vision, as well as a 401(k) with an employer match. We also offer company-provided short-term disability, an employee assistance program, and a wellness program.

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