Job Type Full-time Description Central Valley is a leading family-owned and operated building supply company with eight locations throughout Northern California. We have been in business since 1955 and have grown to become one of the largest regional suppliers of building and agricultural products in the United States. Central Valley has been voted among the Best Places to work in the North Bay by the North Bay Business Journal. We are currently seeking a Customer Service Associate our Healdsburg facility. Requirements:
- Bilingual in English/Spanish required
- 1-year of customer service experience required
This role establishes customer relationships by assisting customers with product solutions and meets sales targets.
- Assists customers and processes transactions at the Pro Sales/POS counter.
- Accurately processes sales orders, enters quotes and completes bids.
- Ask questions to understand the needs of customers and recommends product solutions.
- Checks prices and stock availability, quote information as requested.
- Ensures that delivery dates are realistic and are met by Operations.
- Supports pricing as determined by customer type.
- Completes special orders, arranges shipping and follows up to confirm receipt of product.
- Locates products for customers.
- Resolves customer service issues.
- Stocks shelves and maintains store cleanliness and organization.
- Communicates low or out of stock materials to Merchandising for replenishment.
- Maintains current knowledge of company products and their locations in the store/yard.
- Observes store areas for safety, potential theft and security risks.
Requirements
- 1-year of Agriculture experience preferred
- Basic computer skills
- Excellent communication skills
- Organizational skills
- Retail experience helpful
Central Valley is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. IND1 Salary Description $18.00-$19.50