Customer Service AssociatePay Rate: $19-$20/hr SUMMARY: The Customer Service Associate CSA has primary responsibility for managing the relationship between the carrier, customer and sales groups with respect to their assigned accounts.The CSA manages this relationship by becoming intimately familiar with the customers organization, product needs processes and procedures and partnering with the Sales team to provide the highest level of customer service to all accounts.FULL DESCRIPTION:
- Responsible for all aspects of the relationship including analyzing incoming emails and determining a prompt resolution.
- Establishes and maintains positive, effective relationships with key internal contacts; UTILIZES SEVERAL DISPATCH SYSTEMS (TES, LME, FOUR KITES, OTR) AND EXTERNAL SCHEDULING SYSTEMS (RETAILIX, RETAIL LINK, UNFI, ONE NETWORK, etc) TO PROBLEM SOLVE FOR ALL BUSINESS UNITS.
- Maintains knowledge of all policies procedures and software applications.
- Maintains knowledge of external customers organizational structure, procedures and all other pertinent information.
- Utilizes available resources to identify the most cost effective solution to best service the needs of and the customer.
REQUIREMENTS: EDUCATION: Bachelor s degree or equivalent work experience in transportation or logistics EXPERIENCE:
- 1-3 years dispatch experience in transportation/logistics.
- COMPUTER SKILLS: Proficient with MS Office applications required; majority of business is conducted via email up to and possibly exceeding 300 per day.