Nesco Resource is seeking a Customer Service Associate to assist out client on a short-term assignment in Rochester! Pay Rate: $18/hrShift: Monday - Friday 830am-5pmType: Contract - 3+ months Responsibilities:
- Answering inbound calls/emails, addressing customer inquiries when needed.
- Corresponding via email queue with both internal partners, clients, and insurance carriers
- Learning and utilizing COBRA knowledge to answer questions and resolve complicated problems.
- Meeting team/individual metrics for the position
- Inputting and maintaining all documentation related to COBRA to keep with service agreements.
- Establishing, managing, and maintaining a positive relationship with our clients, participants, the carriers, and internal partners
Qualifications:
- Associate degree - Preferred
- 1 year of insurance related experience & knowledge of insurance industry customer service/billing exp & familiarity with health insurance is a plus.
Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.