Customer Service Associate The Customer Service Associate for innovateIT is an integral part of the Sales team. Responsibilities include responding to customer (business to business) inquiries, building relationships with customers as well as other customer related duties.Responsibilities:
- Answer and respond to customer phone calls, emails, and field requests
- Build relationships with customers via inbound calls and assist with their needs
- Process parts orders in a timely manner
- Troubleshoot basic equipment issues and escalate for resolution
- Make outbound calls to existing customers in our Customer Relationship Management (CRM) software to check in and generate new sales leads
- May assist with the review of sales proposals for accuracy and completeness
- Responsible for Sales Order (SO) and Warranty SO entry into companies ERP software
- Fulfill requests for information, update customers on their order status, and maintain account changes using our software platforms
- Responsible for arranging and tracking customer deposits and final payments
- Will track and log customer comments, feedback, and support requests within our CRM
Qualifications:
- At least 2 years of experience working directly with customers; preferably in a business to business environment
- Excellent verbal communication and interpersonal skills as well as ability to problem solve
- Must be detail-oriented and well organized
- Must be able to work independently and with a team
- Microsoft Office Suite (Word, Excel, Outlook)
- Prior car wash related experience including understanding of the mechanics of car wash equipment preferred.
Benefits of joining the team:
- $22 - $25 per hour
- Health, Dental & Vision after 60 days
- Short-term and Long-term disability & Life Insurance after 60 days
- 401K with 5% company match
- 3 weeks of Paid Time Off
- Free Car Washes
- Hybrid remote schedule after training period
Company Overview:Hoffman Development is a family-owned company that operates Hoffman Car Wash and innovateIT brands. Founded in 1965, Hoffman Development has been a leading provider of innovative car washes in New York since 1965.innovateIT is Hoffman Development's newest venture, established in 2019. innovateIT is a manufacturing company that designs, manufactures, and distributes car wash equipment.innovateIT provides high quality, reliable car wash equipment such as conveyors, wheel blasters, chemical dispensing systems, software packages and much more. Design and manufacturing are done in Albany, NY.Hoffman Development Corporation is an equal opportunity employer. It provides employment opportunities to all employees and applicants without regard to race, color, religion, sex (including gender identity, pregnancy, sexual orientation) national/ethnic origin, age, marital status, familial status, disability, military status, predisposing genetic characteristics, being a victim of domestic violence, or any other status protected under state, federal or local law. Applicants must be authorized to work for ANY employer in the US. We are unable to sponsor or take over sponsorship of employment Visa at this time.