Location: New York,NY, USA
Req #: 2292
Job ID: 13812
Job Location: New York, NY
Zip Code: 10041
Category: Customer Service
Agency: MJHS Corporate
Status: Regular Full-Time
Office: Office-based
Salary: $51,304.90 - $64,131.12 per year
Our Corporate team may not provide direct care, but we still touch people's lives in a very real and substantial way. The services we provide contribute greatly to the overall patient and member experience, supporting our reputation for excellence.
Why work for MJHS?:
When you work with us you will receive comprehensive and affordable health and financial benefits, in addition to generous paid vacation, personal and holiday time that you won't find at our competitors. Do you receive a paid day off for your birthday now? No? You will here! You will also receive the training, tuition assistance and career development you desire to help you achieve your career goals. You take care of our patients, residents and health plan members, and we will take care of the rest!
Benefits include:
* Tuition Reimbursement for all full and part-time staff
* Generous paid time off
* Affordable medical, dental and vision coverage for employee and family members
* Two retirement plans! 403(b) AND Employer Paid Pension
* Flexible spending
* And MORE!
MJHS companies are qualified employers under the Federal Government's Paid Student Loan Forgiveness Program (PSLF)
Responsibilities:
Responsible for training and quality assurance of the Customer Service Staff and off-site vendors.
* Reviews telephone contacts with Elderplan customers
* In the absence of the Supervisor provides guidance and support to the Call Center staff; Collaborates with the Senior Customer Service Reps on resolution.
* Trains new employees of EP benefits and identifies training issues ongoing
* Reviews phone log follow-up reports to ensure call resolution and customer satisfaction.
* Completes error reports and summarizes findings.
Qualifications:
* High School Diploma
* 2-3 years of Customer Service experience, Call Center experience helpful
* Microsoft Word and Excel
* Must have excellent communication skills; oral, written and listening
* Ability to manage multiple tasks in a face-paced environment
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