Location: Charlotte,NC, USA
** Customer Service/Baggage Service Associate - Charlotte, NC**
**Job Category****:** Aviation Services Management **Requisition Number****:** CUSTO006646 Showing 1 location **Job Details**
**Description**
HHS Aviation is looking for professional, reliable team members with a commitment to excellent service to join our team at the Charlotte Airport. HHS is a 46 year old company, committed to providing the highest level of service and safety - we are looking for the best in the industry as we continue to grow!
* Direct travelers to the proper security checkpoint lanes.
* Assist customers with wayfinding, baggage, and general airport customer service needs, answering questions, and providing pertinent information to customers as needed.
* Monitor the amount and size of carry-on items customers bring to security checkpoints using airport/air carrier-provided allowances and measuring equipment.
* Log all unclaimed baggage and notify the appropriate parties of it in a timely manner.
* Assist at the induction points to place baggage on the bag belts; load baggage in the most efficient manner onto conveyors serving the baggage handling system.
* Straighten security checkpoint stanchions when needed, to ensure a neat and organized queue.
* Staff the Automated Passport Control (APC) kiosks to assist customers with the use of the kiosks and to answer any questions about the process.
* Other duties as assigned, in order to ensure smooth, efficient and orderly operation of the airport security and passenger processing areas.
**Requirements & Qualifications:**
* Must pass criminal background check.
* Ability to lift up to 50 pounds, and use a hand cart, dollies, and other manually-operated equipment to move baggage pieces.
* Fluency and proficiency in the English language to greet and direct customers and answer airport-related questions.
* Comfort with standing for long periods of time.
* Consistency in providing clear directions to customers in a polite and engaging manner, while in a high-stress, fast-paced environment.
* Knowledge of (or willingness to quickly learn) how to operate a 2-way radio, which will be used to communicate with other colleagues and partners throughout the airport.
* At least one year of customer service experience required (aviation/airline preferred).
The HHS Aviation operation at Charlotte Douglas International Airport operates 24/7, and we need team members who are able to work various shifts, including weekends and holidays. The most successful CSA/BSA team members are at the top of their game every day, with enthusiasm, respect for colleagues and customers, and a high regard for safety!
**Pay:** Starting at $12/hour
**Job Type:** Full-time
**Schedule:** Varying shifts including early mornings, nights, weekends and holidays.
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