Our Qualfon MissionQualfon's mission is to help as many people as possible pursue their total vocation-as individuals and as members of society-by creating an ever-growing number of job opportunities as we strive to become the outsourcer of choice for our clients. What We Offer
- All team members can further their education and earn a college degree through Qualfon University
- Our fantastic team members and supervisors embrace and live the Qualfon Mission & Values
- Team members have FREE access to personal and professional support through our care coaches.
- Set schedules majority of shifts are 40 hours per week.
- Medical, dental benefits, vision, and life & accident insurance for full-time employees
- Competitive wages: actual compensation is determined by several factors that are unique to each candidate, including but not limited to job-related skills, depth of experience, certifications, relevant education or training, and specific work location
- Paid Time Off (PTO)
What You Will Be DoingDo you love skin care, beauty products, and/or fashion? Passionate about helping others? Would LOVE discounts and incredible deals on TOP Famous names of makeup and beauty products?We want YOU to be a Beauty Advisor for our high performing team!Qualfon is actively hiring customer service professionals to work from home fielding
inbound calls from our customers. Our customer service representatives will receive paid training while working from home in Texas
- Answer incoming calls and assist customers
- Research information in databases to resolve customer service issues
- Maintain composure in escalated situations
- Operate accurately and efficiently in a fast-paced environment
- Handle multiple responsibilities at one time
What Skills You Will Need
- GED or High School Diploma required
- Comfortable working self-managed
- At least 1 year of customer service or sales experience required
- Typing speed of 25 WPM with 90% accuracy required
- Ability to multi-task efficiently
- Computer knowledge in Windows-based application required
- Strong ability to communicate articulately and succinctly both verbally and in writing
- Manages emotions and maintains positive energy
- Passion for meeting or exceeding performance goals
Work at Home Requirements
- Desktop or laptop (Apple/Mac, Tablets or Smart devices, Windows Mini PCs, Chromebook, and Android systems are NOT compatible
- Operation system - Windows 10 or newer
- Webcam-Video available
- The computer must have at least 4GB of RAM and a Processor speed - i3 4th generation or better
- High-speed Internet via wired ethernet connection, no Wi-Fi, Satellite or Cellular Hotspot or Cellular Internet
- Upload speed of 3Mbps; Download speed of 16 Mbps
- The Internet service provider (ISP) must be highly stable with 1% or less packet loss
- Latency under 100ms
- USB headset with noise-canceling microphone (Jabra, Plantronics, or Logitech are recommended) 3.5 mm headsets and gaming style headsets are not approved
- All Hires must have an available cell phone or tablet and be able to install our required 2FA software for Multifactor authentication on that device.
- 2nd computer monitor or 1 monitor 32 or larger (TV's are compatible).
Additional Requirements: - You must reside in the state of Texas
Additional InformationEQUAL OPPORTUNITY STATEMENT QUALFON is an equal opportunity employer. QUALFON provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, national origin, age, disability, genetic information (including testing and characteristics), marital status, ancestry, status as a covered veteran, uniformed servicemember status and any other characteristic protected under applicable federal, state or local law.If you would like to fill out a Voluntary Self-Identification of Disability Form, please visit us at Qualfon.com/join-us - Qualfon is an equal employment opportunity employer. Alternative methods of applying for employment are available to individuals unable to submit an application through this site because of a disability. Contact ...@qualfon.com to discuss reasonable accommodations.Call center position hiring immediately!