FRONT OF HOUSE / CUSTOMER SERVICE TEAM MEMBERChick-fil-a Charlotte Pike (6500 Charlotte Pike, West Nashville)Full Time Compensation: $16.00/ HourFull-time and Part-time opportunitiesPrevious customer service / restaurant experience preferred but not requiredScholarship opportunitiesPathways to grow into leadershipFree break mealsHealth insurance option (full-time team members)401k option (full-time team members)Role SummaryFoster an environment of excellence and create Raving Fans by executing all tenets of Second Mile Service (2MS), Operational Excellence (OE) and Creating Emotional Connections (EC).General Responsibilities
- Read, understand and comply with all parts of the Team Member Handbook
- Understand all tenets of Second Mile Service (2MS), Operational Excellence (OE) and Creating Emotional Connections (EC).
- Appropriately handle all customer issues and play a positive role in customer recovery.
- Show up on time, have a great attitude and work hard for your entire shift.
- Constantly improve yourself by finding ways to do your work better and faster.
- Be responsible to fill your shift if you are not able work.
- Ensure your appearance is in compliance with the Handbook.
- Be a team player
- Display good stewardship and a sense of ownership for the business
- Offer guests a superior customer service experience.
Requirements
- Understand the expectation of Chick-fil-A customer service standards and operational excellence.
Skills
- Outgoing and fun
- Great attitude
- Hard working
- Dependable
- Honest
- Demonstrate leadership attributes
- Team-player
- Positive attitude & role model
- Responsive to teams needs
- Takes initiative
- Works to serve others
- Motivated to grow and to learn
- Great verbal communicator
- Outgoing/friendly/patient
- Desire for ongoing training/education
- Detailed & keenly observant
- Passion for procedural discipline
- Able to lift 40 - 60 pounds on a consistent basis