Location: Clearwater,FL, USA
Job Type Full-time Description Position: Customer Service Location: Clearwater, FL Company: Gunstores.com Position Overview: Are you passionate about customer service and eager to make a significant impact in the firearms e-commerce industry? Gunstores.com, a growing platform dedicated to supporting firearm dealers, is seeking a dynamic and motivated individual to fill a Customer Service opportunity. This role is vital in ensuring our dealers are fully supported, engaged, and maximizing their potential on our platform. Key Responsibilities: •Dealer Engagement: Establish and maintain strong relationships with dealers, guiding them through the onboarding process, and ensuring their profiles are accurate and up to date. •Salesmanship: Proactively reach out to dealers to educate them on the platform's features and benefits, and skillfully introduce our subscription service as a value-added offering that can enhance their business operations. •Support & Communication: Serve as the primary point of contact for dealers, addressing questions, concerns, and new business inquiries via phone and email. •Platform Utilization: Educate dealers on the features of Gunstores.com, helping them to optimize their use of the site to grow their businesses. •Problem-Solving: Work closely with industry partners and internal teams to resolve any issues dealers or online customers encounter. •CRM Management: Accurately enter and update customer information in our CRM system, ensuring a seamless customer experience. •Follow-Up: Proactively follow up with dealers to ensure satisfaction and encourage further engagement with the platform. Pay & Benefits: •Salary: The starting salary for the position will be $19 p/hr •Benefits: Comprehensive benefits package, including voluntary family medical, life insurance, dental, vision, supplemental life insurance, flexible spending accounts, pet insurance, and a 401(k) retirement plan with a generous match. •Work Environment: Gunstores.com offers a business casual environment that values work-life balance and professional growth. About Gunstores.com: Gunstores.com is dedicated to supporting firearm dealers by providing a comprehensive e-commerce platform that simplifies and enhances their business operations. As we continue to grow, we are committed to offering innovative solutions and exceptional service to our dealers. Application Process: Interested candidates should submit their resume and cover letter to ...@gunstores.com. Gunstores.com is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, or national origin. Additional Information: •Offers of employment are conditional upon passing pre-employment drug testing and a criminal background check Requirements Qualifications: •Experience: 1-3 years of experience in account management, customer service, sales, or a related field. Experience in the firearms industry or e-commerce is a plus. •Sales Skills: Strong salesmanship and persuasion skills, with a proven ability to introduce and sell services in a consultative manner. •Technical Skills: Proficient in Microsoft Office applications and CRM systems. •Communication: Excellent verbal and written communication skills, with the ability to build rapport and convey information effectively. •Problem-Solving: Strong analytical and problem-solving abilities, with a focus on customer satisfaction. •Attitude: A growth mindset, high energy level, and a team-oriented approach are essential. •Flexibility: Ability to handle multiple tasks and priorities in a fast-paced environment. Salary Description Position starts at $19.00 p/hour