Location: Augusta,GA, USA
Processes payments for utility bills and assists customers with utility connections, billing and payment within the guidelines of Augusta-Richmond County ordinances and department policies and procedures. Reports to the Customer Service Supervisor or other designated person. Works with co-workers, the public, and employees to provide operational support. Performs all other duties as assigned.
* Processes payments for utilities, other fees and services. Receives monies from customers by check, cash, and credit card. Documents payments received, balances cash draws daily and prepares bank deposits.
* Performs customer service functions: provides information and assistance regarding utility billing, payments, or other issues. Responds to routine questions, complaints or requests for services. Initiates problem resolution, conducts research, recommends solutions and conducts follow-up to ensure customer satisfaction.
* Sets up new accounts, assists customers in identifying needed services, and provides information regarding services and fees. Inputs data into computer system database while creating and updating work orders.
* Serves as a primary contact for service related question, reviews status of work orders and resolves complaints regarding services. Answers questions, responds to requests regarding billing/payments and troubleshoots meter reading problems and billing errors.
* Provides customer service to walk-ins, processes payments and receives payments.
* Uses CIS billing software to research customer complaints.
* Handles large sums of money, preparing reports, and filing and maintaining financial records and accounts.
* Researches for amounts due and past due balances.
* Corrects address changes on returned mail and re-mails to new address.
* Scans account documents.
* Mastery of operating standard office equipment, computer and two-way radio.
Education: High School diploma or GED {Please note: Upon job offer, you will be required to provide proof of education. Be sure to have the appropriate documents readily available.}
Experience: One (1) year experience providing customer service, preferably to the public, both in-person and by telephone. Preferred: Cashiering experience in banking or credit union.
Performance Aptitudes:
* Data Utilization: Requires the ability to determine, calculate, tabulate, or summarize data/information, following a prescribed plan requiring the exercise of some judgment. Includes performing subsequent actions in relation to these computational operations.
* Human Interaction: Requires the ability to provide guidance, assistance, and/or interpretation to others regarding the application of procedures and standards to specific situations.
* Equipment: Requires the ability to operate, maneuver and/or control the actions of equipment, machinery, tools, and/or materials used in performing essential functions.
* Verbal: Requires the ability to utilize a wide variety of reference and descriptive data and information.
* Math: Requires the ability to perform addition, subtraction, multiplication, and division; the ability to calculate decimals and percentages; the ability to utilize principles of fractions; and the ability to interpret graphs.
* Functional Reasoning: Requires the ability to apply principles of rational systems; to interpret instructions furnished in written, oral, diagrammatic, or schedule form; and to exercise independent judgment to adopt or modify methods and standards to meet variations in assigned objectives.
* Situational Reasoning: Requires the ability to exercise judgment, decisiveness and creativity in situations involving evaluation of information against measurable or verifiable criteria.
* Physical Abilities: Tasks require the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing and/or pulling of objects and materials of light weight (5-10 pounds). Tasks may involve extended periods of time at a keyboard or workstation.
* Sensory Requirements: Some tasks require the ability to perceive and discriminate sounds, and visual cues or signals. Some tasks require the ability to communicate orally.
* Environmental Factors: Essential functions are regularly performed without exposure to adverse environmental conditions.
Disclaimer: The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to this job.