Are you a highly motivated individual with a passion for helping others? Do you thrive in a team-oriented environment where your contributions make a real difference? If so, the City of Chesapeake Public Utilities Department invites you to apply for the position of Customer Service Clerk II!As a Customer Service Clerk II, you will play a vital role in ensuring our customers receive top-notch service. Your responsibilities will include:
- Assisting customers with inquiries and resolving issues in a friendly and efficient manner.
- Processing utility account information and payments with accuracy.
- Collaborating with team members to enhance customer satisfaction.
- Providing support for community outreach programs and initiatives.
- Reviewing and analyzing customer accounts including meter readings, water consumption, billing details and adjustments.
The ideal candidate is not just skilled but truly dedicated to making a positive impact. You should possess:
- Strong communication and interpersonal skills.
- A proactive approach to problem-solving and customer assistance.
- The ability to work collaboratively in a dynamic team environment.
- Previous experience in customer service (preferred but not required).
- Personal traits that embrace the City's C.A.R.E.S (Courteous, Attentive, Responsive, Empowered and Stewardship) standards.
As a Customer Service Clerk II:
- Be part of a team that values your contributions and encourages professional growth.
- Enjoy a supportive work environment that prioritizes teamwork and dedication to the community.
- Benefit from comprehensive health plans, retirement options, and opportunities for advancement.
If you're ready to take on a rewarding role where you can help others and work alongside a passionate team, we want to hear from you!Submit your application and resume online through the City of Chesapeake's careers portal today.
Required Qualifications VOCATIONAL / EDUCATIONAL REQUIREMENT : Requires high school diploma or GED and any combination of education and experience equivalent to satisfactory completion of one year of college education in bookkeeping or a closely related field. EXPERIENCE REQUIREMENT : In addition to satisfying the vocational/education standards, this position requires a minimum of six months of related, full-time equivalent experience. SPECIAL CERTIFICATIONS AND LICENSES : None. SPECIAL REQUIREMENTS :Employees may be expected to work hours in excess of their normally scheduled hours in response to short-term department needs and/or City-wide emergencies.
Preferred Qualifications Previous Public Utilities customer service experience.