Customer Service Clerk
: Job Details :

Customer Service ClerkHouston, TX 77054$20/hr.Monday-Friday - 8am-5pmContractDescriptionPerforms basic research and gathers necessary information to resolve routine customer problems and respond to inquiries via mail, telephone, e-mail and personal contact. Communicates findings to customers. Refers non-routine problems to supervisor. Performs data entry activities to update customer records within authorized limits. Receives and verifies completeness and accuracy of requests from customers; processes requests and work orders utilizing a computer terminal and/or tracking system. Provides information about City services, ordinances, policies, procedures and pricing. May act as a backup to a customer service section and an administrative support section. Will assist with maintaining demographic, laboratory, epidemiologic, treatment, and clinical information for all cases, suspects, contacts, and preventive treatment patients. Performs other duties as assignedMust have a valid Texas Driver's License and comply with AP 2-2 policy.KNOWLEDGE: Requires a high school diploma or a GED EXPERIENCE: Six months of clerical/customer service experience are required.PHYSICAL EFFORT: The position occasionally requires stooping or bending. Occasional very light lifting, such as three or four reams of papers or books (up to 20 pounds or an equivalent weight) may be required.WORK ENVIRONMENT: There are no major sources of discomfort, i.e., essentially normal office environment with acceptable lighting, temperature and air conditions. PHYSICAL SKILL: Requires the ability to make simple gross motor responses