Location: Winterville,NC, USA
CornerStone Staffing is looking for enthusiastic Call Center Customer Service/Collections Representatives in Winterville, NC!
Do you enjoy helping people to get their finances on track and educating them on the best practices? Looking for a company where you can build a career?
Apply Online TODAY!!!
Job Title: Customer Service/Collections Representative
Pay: $15.00 (Increases to $22 once hired on permanently!)
Ongoing need with classes starting monthly!
Location: Onsite role in Winterville, NC
Schedules:
Shifts: Between 7 a.m. - 9 p.m.
Days Off: Two days off each week
Weekends: Availability needed for up to 2 Saturdays a month and 1 Sunday per quarter
Overtime: Mandatory overtime at month-end
Example Schedule: (Will have two days off each week)
Monday - Friday: 8:00 a.m.-5:00 p.m. (2 shifts) and 12:00 p.m.- 9:00 p.m.(2 shifts)
Saturday: 8:00 a.m. - 2:00 p.m. (Up to 2 Saturdays a month)
Sunday: 2:00 p.m. - 8:00 p.m. (one Sunday shift per quarter)
Opportunity for Overtime!
Once hired permanently
Monthly bonus incentives
Exceptional benefits including 401K with 6% match and pension plan
Paid time off
Opportunity to earn hybrid status with excellent performance and attendance
Job Description: As a Customer Service Collections representative you will play a crucial role in managing delinquent automotive accounts in a timely, orderly, and professional manner while following all standardized collection procedures.
Essential Duties and Responsibilities:
Meet performance expectations for collection efforts for assigned accounts based upon individual goals and objectives, e.g. minimum calls per day, contact percentage, promises/calls ratio and promises kept
Place or receive calls in priority order as established by management
Negotiate payment arrangements with clients to cure delinquency, evaluating ability and willingness to pay
Navigate and interpret various screens and relay information to clients accurately and professionally
Determine the cause of delinquency and the best course of action to assist the delinquent customer
Document all collection efforts for each assigned account in accordance with established procedures.
REQUIREMENTS:
REQUIRED 1+ years of recent collections/customer service experience in a call center environment
REQUIRED: Good Job Stability
Professional communications skills, written and verbal; active listening skills for problem identification and solution.
Basic computer and Microsoft Office skills.
Strong time management and multitasking skills
Self-motivated and strong initiative to succeed
To Apply for this Job:
Click the Apply Online button, then:
If you are currently registered with CornerStone Staffing, click the Log In button to add yourself as a candidate to this job.
If you are NOT currently registered with CornerStone Staffing, click the Create Account button to complete the application.
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